Remote Claims Team Lead — AI‑Driven Ops

Reserv Claims Analysis, LLC; Atlanta (GA); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance package

401(k) with employer matching

Generous PTO

Family leave after 8 months

Work from anywhere

Company-provided equipment

Job summary

Reserv is seeking a Team Lead for Cargo Claims to guide a remote team and support a Claims Manager. You will oversee the cargo/ inland marine claims process, coach staff, and drive performance through analytics and technology.

You will balance management duties with hands-on claim handling, implement best practices, and present data-driven insights to clients. A licensed adjuster is required, with experience in remote leadership preferred.

Qualifications

• 5+ years of insurance claims experience in multiple lines of business, preference for cargo/inland marine and some bodily injury exposure.
• 3+ years of leadership experience with preference for remote management.
• Active adjuster license required: resident state license if available, otherwise a DHS license.
• Comfortable with technology and evolving claims systems to drive efficiencies.
• Demonstrated commitment to quality, accuracy, and confidentiality.

Responsibilities

• Provide leadership to the Commercial Transportation Cargo Claims team and support the Claims manager.
• Balance management and individual contributor duties as volume dictates.
• Implement best practices for claims handling across intake, investigation, evaluation, settlement, and recovery.
• Prepare comprehensive claims reports, metrics, and analyses for clients and leadership.
• Foster a positive, collaborative environment and lead training efforts with the leadership team.

Skills

Leadership

Claims management

Agile mindset

Remote collaboration

Analytical thinking

Education

Active adjuster license (DHS or resident)

Tools

Claims systems

Job description

Reserv is seeking a Team Lead for Cargo Claims to guide a remote team and support a Claims Manager. You will oversee the cargo/ inland marine claims process, coach staff, and drive performance through analytics and technology.

You will balance management duties with hands-on claim handling, implement best practices, and present data-driven insights to clients. A licensed adjuster is required, with experience in remote leadership preferred.