Claims Team Lead - Cargo

Reserv Claims Analysis, LLC; Atlanta (GA); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance package

401(k) with employer matching

Generous PTO

Family leave after 8 months

Work from anywhere

Company-provided equipment

Job summary

Reserv is seeking a Team Lead for Cargo Claims to guide a remote team and support a Claims Manager. You will oversee the cargo/ inland marine claims process, coach staff, and drive performance through analytics and technology.

You will balance management duties with hands-on claim handling, implement best practices, and present data-driven insights to clients. A licensed adjuster is required, with experience in remote leadership preferred.

Qualifications

• 5+ years of insurance claims experience in multiple lines of business, preference for cargo/inland marine and some bodily injury exposure.
• 3+ years of leadership experience with preference for remote management.
• Active adjuster license required: resident state license if available, otherwise a DHS license.
• Comfortable with technology and evolving claims systems to drive efficiencies.
• Demonstrated commitment to quality, accuracy, and confidentiality.

Responsibilities

• Provide leadership to the Commercial Transportation Cargo Claims team and support the Claims manager.
• Balance management and individual contributor duties as volume dictates.
• Implement best practices for claims handling across intake, investigation, evaluation, settlement, and recovery.
• Prepare comprehensive claims reports, metrics, and analyses for clients and leadership.
• Foster a positive, collaborative environment and lead training efforts with the leadership team.

Skills

Leadership

Claims management

Agile mindset

Remote collaboration

Analytical thinking

Education

Active adjuster license (DHS or resident)

Tools

Claims systems

Job description

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you.

About the role

• As a Team Lead at Reserv, you will be a working leader providing support to a Claims manager with leadership and claim technical responsibilities. Leadership responsibilities will include overseeing work done within the Commercial Transportation Cargo Claims adjusting staff. We want your background and experience to deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance. You will serve a critical role with the team, the customers, and the client. This role will balance management responsibilities and individual contributor responsibilities when volume dictates the need for assistance with a claim.

What you'll do

• We need you to do all the things typical to the role:
• Flexibility - you will need to be able to switch from claims handling to coaching and feedback
• Agility- you must have an agile mindset and the ability to pivot from focus to focus in a moment’s notice
• Be consistently dependable in achieving or exceeding goals and overcoming obstacles
• Implement and maintain best practices for claims handling, including claim intake, investigation, evaluation, settlement, and recovery
• Align team with client and customer expectations of the claims process
• Serve as a resource for escalated claims
• Foster a positive work environment, promote teamwork, and encourage professional growth and development
• Attract, hire, retain, and provide a high level of training with the support of the rest of the leadership team
• Prepare and present comprehensive claims reports, metrics, and analyses to clients and customers; advise clients on claim trends and loss mitigation

Job Duties:

• Serve as backup/leader when the Manager is out of office
• Responsible for having direct reports
• Responsible for initial onboarding tasks/ access and new hire cultural immersion
• Increased reserve and payment authority with the ability to assist with moderate reviews
• Identify topics and trends to discuss in team Huddles and Elevated Claims Experience Workshops lead/ co-lead by Team Leads, Managers, and other Reserv employees
• Customer Obsession Champions- Active advocates who help leadership cultivate a customer-centric mindset

Qualifications

• 5+ years of insurance claims experience in multiple lines of business, preference for an cargo claims or inland marine with some bodily injury experience
• 3+ years of leadership experience with a preference for experience managing in a remote environment
• Active adjuster license required: resident state license if available, otherwise a Designated Home State (DHS) license
• Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes
• Demonstrated commitment to quality, accuracy, and attention to detail
• Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information
• Generous health-insurance package with nationwide coverage, vision, & dental
• 401(k) retirement plan with employer matching
• Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
• Generous family leave policy after 8 months of continuous work
• Work from anywhere to facilitate your work life balance
• Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!

At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!