Remote Claims Support Specialist II

Mercury Insurance Company; Brea (CA); Hybrid; USD 36,000 - 43,000; Full time

Benefits offered by this job

Competitive compensation

Flexibility to work from anywhere in U

Job summary

Mercury Insurance Company in California is seeking a customer service representative for a fast-paced, high-volume environment, either remote or in-office, handling 100% phone-based interactions.

The role involves inbound and outbound calls, claims support, and following standard procedures. A minimum of a high school diploma and at least one year of office or contact center experience is expected, with a competitive pay range in the US CA market.

Qualifications

• High School diploma or GED or equivalent.
• 1 year of general office or contact center experience or equivalent.
• Strong written and verbal communication and typing skills.

Responsibilities

• Direct contact with customers by handling inbound and outbound phone support.
• Support claims activities to assist the business, customers, and Mercury.
• Other duties may be assigned.

Skills

Active listening

Written and verbal communication

Typing

Computer skills

Attention to detail

Education

High School diploma or GED

Job description

Mercury Insurance Company in California is seeking a customer service representative for a fast-paced, high-volume environment, either remote or in-office, handling 100% phone-based interactions.

The role involves inbound and outbound calls, claims support, and following standard procedures. A minimum of a high school diploma and at least one year of office or contact center experience is expected, with a competitive pay range in the US CA market.