Support Specialist II (Remote) – Growth & Benefits

Mercury Insurance; California (MO); Hybrid; USD 30,390 - 48,544; Full time

Benefits offered by this job

Competitive compensation

Flexibility to work from anywhere in the U.S.

Paid time off (vacation, sick time, holidays)

Incentive bonus programs

Medical, dental, vision, life insurance

401(k) retirement savings plan with match

Engaging work environment

Promotional opportunities

Education assistance

Professional development opportunities

Company recognition program

Health and wellbeing resources

Job summary

Mercury Insurance is seeking a Support Specialist II to provide phone support and perform clerical duties in California. The role includes handling customer inquiries, compiling information, and processing documentation.

Applicants should have a high school diploma and at least one year of office experience. This position offers competitive compensation, flexibility to work from anywhere in the U.S., and a comprehensive benefits package including medical insurance and paid time off.

Qualifications

• Completion of a high school education.
• A minimum of 1 year general office or related experience.
• Ability to handle inbound calls with professionalism.

Responsibilities

• Provide phone support for customers and perform clerical duties.
• Compile information for reports and process forms.
• Transfer and escalate calls to relevant departments when necessary.

Skills

Written and verbal communication skills

Proficient typing skills

General knowledge of department procedures

Active listening

Education

High school education

Job description

Mercury Insurance is seeking a Support Specialist II to provide phone support and perform clerical duties in California. The role includes handling customer inquiries, compiling information, and processing documentation.

Applicants should have a high school diploma and at least one year of office experience. This position offers competitive compensation, flexibility to work from anywhere in the U.S., and a comprehensive benefits package including medical insurance and paid time off.