Remote Claims Support Specialist

Symetra; United States; Hybrid; USD 85,000 - 105,000; Full time

Benefits offered by this job

Flexible hybrid work arrangements

401(k) with company matching up to 6%

Paid time off and holidays

Company matching charitable giving

Job summary

Symetra is seeking a Benefits Specialist in the United States. The Claims Consultant serves as the primary support resource for service teams, brokers, clients, and field partners, delivering timely updates and guidance while minimizing examiner involvement.

You will collaborate with claims leadership, underwriting, and sales to enhance client experience and service delivery. Responsibilities include handling inquiries, researching information, and resolving routine questions, while translating

Qualifications

• 2+ years of claims, insurance operations, customer service, account management, or related experience.
• Bachelor's degree or equivalent combination of education and relevant work experience.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Serve as the primary point of contact for claims-related inquiries from service teams, field partners, brokers, and clients.
• Research and provide accurate, timely claims information utilizing claims systems, portals, and internal resources.
• Resolve routine claims questions independently and efficiently, reducing unnecessary examiner engagement.
• Translate complex claims information into clear, customer-friendly communication that supports informed decision-making.
• Participate in client meetings, stewardship reviews, and broker/field partner discussions to address claims-related questions and concerns.
• Act as a trusted advisor by providing claims expertise, guidance, and recommendations.
• Support service recovery efforts and proactively identify solutions that improve client satisfaction.

Skills

Claims knowledge

Communication skills

Relationship management

Time management

Education

Bachelor's degree or equivalent

Tools

Claims systems

Job description

Symetra is seeking a Benefits Specialist in the United States. The Claims Consultant serves as the primary support resource for service teams, brokers, clients, and field partners, delivering timely updates and guidance while minimizing examiner involvement.

You will collaborate with claims leadership, underwriting, and sales to enhance client experience and service delivery. Responsibilities include handling inquiries, researching information, and resolving routine questions, while translating