Remote Claims Consultant & Client Advocate

Symetra Financial Corporation; Farmington (CT); Hybrid; USD 85,000 - 105,000; Full time

Benefits offered by this job

401k with company match up to 6%

Flexible full-time or hybrid telecommu

Paid time away (vacation, sick, flex,

Company matching

Job summary

Symetra Financial Corporation is seeking a Claims Consultant to serve as the primary claims support resource for service teams, field partners, brokers, and clients within the small and mid-sized market segment. You will research, resolve, and communicate claims information, acting as a trusted advisor to improve client satisfaction.

The role requires strong claims knowledge, excellent communication, and the ability to manage a high volume of inquiries across accounts.

Qualifications

• 2+ years of claims, insurance operations, customer service, account management, or related experience.
• Bachelor's degree or equivalent combination of education and relevant work experience.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.
• Prior client-facing or account support experience.

Responsibilities

• Serve as the primary point of contact for claims-related inquiries from service teams, field partners, brokers, and clients.
• Research and provide accurate, timely claims information utilizing claims systems, portals, and internal resources.
• Resolve routine claims questions independently and efficiently, reducing unnecessary examiner engagement.
• Translate complex claims information into clear, customer-friendly communication that supports informed decision-making.
• Participate in client meetings, stewardship reviews, and broker/field partner discussions to address claims-related questions and concerns.
• Act as a trusted advisor by providing claims expertise, guidance, and recommendations.
• Support service recovery efforts and proactively identify solutions that improve client satisfaction.
• Assist clients in understanding claims processes, workflows, and claim outcomes.
• Improve operational efficiency by resolving issues upstream and minimizing workflow disruptions.
• Reduce handoffs between service teams and claims examiners through effective issue resolution and claims support.
• Navigate claims systems and workflows to provide updates, facilitate issue resolution, and support service delivery.
• Manage multiple accounts and competing priorities while maintaining service standards and responsiveness.
• Identify complex, sensitive, or high-impact issues requiring escalation and involve claims leadership as appropriate.
• Collaborate with claims examiners, service teams, underwriting, sales, and leadership to resolve issues effectively.
• Facilitate communication and problem-solving discussions between stakeholders.

Skills

Claims knowledge

Communication

Relationship management

Multi-tasking

Customer service

Education

Bachelor's degree

Tools

Claims systems

Job description

Symetra Financial Corporation is seeking a Claims Consultant to serve as the primary claims support resource for service teams, field partners, brokers, and clients within the small and mid-sized market segment. You will research, resolve, and communicate claims information, acting as a trusted advisor to improve client satisfaction.

The role requires strong claims knowledge, excellent communication, and the ability to manage a high volume of inquiries across accounts.