Remote Operations Dispatch Coordinator

Sedgwick Claims Management Services Inc.; United States; Remote; USD 25,000 - 32,000; Full time

Job summary

Sedgwick Claims Management Services Inc. is seeking a Remote Operations Dispatch Coordinator to efficiently route and assign claims, tasks, and housing-related requests within the claims system.

You will coordinate with carriers, adjusters, and internal partners, monitor workload, and ensure timely progression while maintaining professional communication and accuracy.

The role requires proactive problem solving and ability to manage multiple priorities in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• Two years of clerical/administrative/dispatch or property claims experience or equivalent.
• Experience in fast-paced environments with task routing or workflow coordination is preferred.

Responsibilities

• Set up and assigns new claims, tasks and requests in the claims management system.
• Enter and review claims data for accuracy and completeness.
• Review notes and documentation to determine assignment, urgency and next steps.
• Make outbound calls to carriers, adjusters or internal partners for information and approvals.
• Distribute claims to appropriate queues based on workload and priority.
• Support hotel and housing coordinators with accurate information during setup and assignment.

Skills

Spanish (optional)

Oral & written communication

Microsoft Office

analytical skills

Organizational skills

Teamwork

calm under pressure

Education

High school diploma or GED

Tools

Microsoft Office

Job description

By joining Sedgwick, you’ll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Remote Operations Dispatch Coordinator

Schedule: Monday-Friday 11am-8pm EST

PRIMARY PURPOSE: To accurately route and assign claims, tasks and related requests within the claims management system and provide operational support to temporary housing colleagues by ensuring timely, accurate and appropriate workflow distribution,

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Sets up and assigns new claims, tasks and requests into the claims management system.
• Enters and reviews claims data into claims management system upon request, ensuring accuracy and completeness.
• Reviews claims data into notes and documentation to determine appropriate assignment, urgency and next step.
• Makes outbound calls to carriers, adjusters or internal partners to obtain required information, approvals or clarification.
• Find opportunities to refer claims within the organization based on established assignment processes and resource guidelines.
• Assigns claims using the tools , provided considering workload distribution, service expectations and priority level.
• Supports hotel and housing coordinators by providing accurate information during the claim set up and assignment process.
• Uses multiple platforms to review, route and adjust claim assignments as needed.
• Makes outbound calls and/or texts to adjusters to discuss claim details for assignment. (Using Sedgwick’s texting platform)
• Ensures all parties have the required information in order to successfully manage a temporary housing claim, including, loss location, first notice of loss (FNOL), scheduled dates and urgency indicators.
• Works with management to make determination on assignment process and resource utilization.
• Monitors open items and follows up on outstanding tasks to ensure timely progression of claim activity.
• Escalates urgent issues, delays or discrepancies to leadership as appropriate

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned.
• Supports the organization’s quality program(s).

QUALIFICATIONS

Education & Licensing

High school diploma or GED required.

Experience

Two (2) years of clerical, administrative, dispatch or property claims management experience or equivalent combination of education and experience required. Experience working in a fast paced environment involving task routing, workflow coordination or claim support preferred.

Skills & Knowledge

• Fluent in Spanish is a plus
• Excellent oral and written communication skills, including presentation skills
• PC literate, including Microsoft Office products
• Analytical and interpretative skills
• Strong organizational and prioritization skills
• Excellent interpersonal skills
• Ability to review documentation thoroughly and accurately
• Ability to work in a team environment while managing individual accountability
• Ability to remain calm, professional and solution focused when navigating challenging interactions, competing priorities or workplace conflict
• Demonstrates resilience and emotional composure when receiving feedback, addressing concerns or working with colleagues under pressure
• Ability to communicate respectfully and assertively with colleagues while maintaining appropriate boundaries and not taking difficult interactions personally
• Ability to handle, repetitive, high volume work with consistency and attention to detail
• Ability to meet or exceed performance competencies

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer keyboarding, travel as required

Auditory/Visual: Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.of the position at any time.

Sedgwickis an Equal Opportunity Employer and a Drug-Free Workplace.

If you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.