Remote Claims Support Specialist

TEKsystems; Charlotte (NC); Remote; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account

Transportation benefits

Employee Assistance Program

Time Off/Leave

Job summary

TEKsystems is hiring a fully remote Customer Service Representative to support a financial client. The role involves handling 40–50 calls daily, providing accurate benefit and claim information, and entering claim data while on calls.

Ideal candidates have 1+ year of customer service experience, preferably in healthcare or financial services, with strong data entry and multitasking skills. The position is contract-to-hire and remote, with EST business hours.

Qualifications

• 1+ year of customer service experience, ideally remote CS.
• Healthcare or financial services customer service experience is ideal.
• Experience with claims customer service.
• Able to enter information quickly and accurately while on calls.

Responsibilities

• Provide customers with timely, accurate benefit and claim information.
• Solicit and enter information to process claims accurately and timely.
• Record summaries of information in the claim system with accuracy and clarity.
• Issue timely claim acknowledgement correspondence.
• Process incoming documents with high coding integrity and distribute promptly.

Skills

Customer service

Data entry

Call center

Job description

TEKsystems is hiring a fully remote Customer Service Representative to support a financial client. The role involves handling 40–50 calls daily, providing accurate benefit and claim information, and entering claim data while on calls.

Ideal candidates have 1+ year of customer service experience, preferably in healthcare or financial services, with strong data entry and multitasking skills. The position is contract-to-hire and remote, with EST business hours.