Remote Claimant Engagement & Retention Specialist

Tort Experts; United States; Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Profit-sharing bonuses

Health insurance

HSA/FSA matching

401k match

Unlimited PTO

Wellness program

Remote work

Home office budget

Job summary

Tort Experts is hiring a Claimant Engagement & Retention Specialist to re-engage non-responsive claimants by phone, SMS and email, and to warm-transfer them to the Medical Review team or partner law firm to keep claims moving. The role is fully remote in the US with typical hours 9am-5pm ET.

You’ll primarily outbound call, schedule callbacks, and respond to inquiries while protecting claimant data and following compliance guidelines.

Qualifications

• 1+ year in a call center, outbound sales, customer service or intake role.
• Comfortable making 80–150+ outbound calls per day.
• Reliable internet and a quiet workspace for remote work.

Responsibilities

• Outbound calls and warm transfers to keep claims moving.
• SMS and email outreach and tracking within guidelines.
• Inbound replies; book calls or route to appropriate team.
• Retention: address reasons for withdrawal and explain next steps.
• Returns tracking and CRM updates; maintain accurate notes.
• Protect claimant PII and medical information; escalate issues.

Skills

Outbound calling

Customer interaction

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

Salesforce

Retool

Slack

Google Workspace

Job description

Tort Experts is hiring a Claimant Engagement & Retention Specialist to re-engage non-responsive claimants by phone, SMS and email, and to warm-transfer them to the Medical Review team or partner law firm to keep claims moving. The role is fully remote in the US with typical hours 9am-5pm ET.

You’ll primarily outbound call, schedule callbacks, and respond to inquiries while protecting claimant data and following compliance guidelines.