Remote CHS Analyst: Group Sales Operations

Hyatt Hotels Corporation; Chicago (IL); Remote; USD 46,000 - 50,000; Full time

Benefits offered by this job

Free hotel stays globally

Flexible work schedule

Headspace subscription for wellbeing

Wellbeing initiatives and fitness

Family and adoption assistance

Job summary

Hyatt Hotels Corporation is seeking a CHS Analyst, Group Sales to support Central Sales Management and participating hotels through accurate administration of the group sales lifecycle. You will prepare contracts, maintain blocks, and distribute leads while coordinating with hotel teams across Envision, Reserve, Opera, and Cvent.

You will also help prepare reports, research hotels for onboarding, and cross-train in Business Travel support and CRM tasks as needed, contributing to smooth revenue

Qualifications

• Minimum one year of experience in hotel operations, sales, reservations, customer service, administrative support, or related field.
• Ability to work with data and maintain accuracy across multiple systems.
• Strong written, verbal, and interpersonal communication skills.
• Ability to organize and prioritize multiple requests while meeting deadlines.
• Must have a productive and professional home office workspace.

Responsibilities

• Support Central Sales Management (CSM) leaders and participating hotels through accurate and timely administration of the group sales lifecycle.
• Prepare and maintain group contracts using approved templates and established terms, along with group details, rooming lists, billing instructions, and other required documentation.
• Maintain group blocks, reservation information, event details, and related data in Hyatt-approved systems (Envision, Reserve, Opera, Cvent); validate for accuracy and timeliness.
• Coordinate with various teams to identify discrepancies and escalate as appropriate.
• Prepare, validate, and distribute routine and ad hoc sales reports to support visibility and decision-making.
• Distribute group leads and work assignments across portfolios according to routing rules and service standards.
• Cross-train in CSM Business Travel support and defined CRM activities as needed.
• Research hotels and prepare onboarding materials and documentation for new or transitioning hotels.

Skills

Hotel operations experience

Sales administrative support

Data accuracy across systems

Strong communication skills

Organizational & prioritization skills

Tools

Envision

Opera

Reserve

Cvent

Job description

Hyatt Hotels Corporation is seeking a CHS Analyst, Group Sales to support Central Sales Management and participating hotels through accurate administration of the group sales lifecycle. You will prepare contracts, maintain blocks, and distribute leads while coordinating with hotel teams across Envision, Reserve, Opera, and Cvent.

You will also help prepare reports, research hotels for onboarding, and cross-train in Business Travel support and CRM tasks as needed, contributing to smooth revenue