Central Hotel Services, Analyst (Remote Opportunity)

Hyatt Hotels Corporation; Chicago (IL); Remote; USD 46,000 - 50,000; Full time

Benefits offered by this job

Free hotel stays globally

Flexible work schedule

Headspace subscription for wellbeing

Wellbeing initiatives and fitness

Family and adoption assistance

Job summary

Hyatt Hotels Corporation is seeking a CHS Analyst, Group Sales to support Central Sales Management and participating hotels through accurate administration of the group sales lifecycle. You will prepare contracts, maintain blocks, and distribute leads while coordinating with hotel teams across Envision, Reserve, Opera, and Cvent.

You will also help prepare reports, research hotels for onboarding, and cross-train in Business Travel support and CRM tasks as needed, contributing to smooth revenue

Qualifications

• Minimum one year of experience in hotel operations, sales, reservations, customer service, administrative support, or related field.
• Ability to work with data and maintain accuracy across multiple systems.
• Strong written, verbal, and interpersonal communication skills.
• Ability to organize and prioritize multiple requests while meeting deadlines.
• Must have a productive and professional home office workspace.

Responsibilities

• Support Central Sales Management (CSM) leaders and participating hotels through accurate and timely administration of the group sales lifecycle.
• Prepare and maintain group contracts using approved templates and established terms, along with group details, rooming lists, billing instructions, and other required documentation.
• Maintain group blocks, reservation information, event details, and related data in Hyatt-approved systems (Envision, Reserve, Opera, Cvent); validate for accuracy and timeliness.
• Coordinate with various teams to identify discrepancies and escalate as appropriate.
• Prepare, validate, and distribute routine and ad hoc sales reports to support visibility and decision-making.
• Distribute group leads and work assignments across portfolios according to routing rules and service standards.
• Cross-train in CSM Business Travel support and defined CRM activities as needed.
• Research hotels and prepare onboarding materials and documentation for new or transitioning hotels.

Skills

Hotel operations experience

Sales administrative support

Data accuracy across systems

Strong communication skills

Organizational & prioritization skills

Tools

Envision

Opera

Reserve

Cvent

Job description

Summary

The Opportunity

Central Hotel Services is looking for an enthusiastic CHS Analyst, Group Sales to support Central Sales Management leaders and participating hotels through accurate, timely administration of the group sales lifecycle. In this role, you will help keep group business moving smoothly by preparing contracts, managing group details and rooming lists, coordinating billing information, maintaining blocks, producing reports, and updating Hyatt-approved systems such as Envision, Reserve, Opera, and Cvent. You will join an integrated CHS Performance Hub team that supports both Central Sales Management and Central Revenue Management, with opportunities to cross-train in Business Travel support and defined revenue management activities as business needs evolve. You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections across the organization with colleagues, customers, and guests.

Who We Are

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best and fastest-growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.

As we continue to grow, we never lose sight of what's most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

Why Now?

This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

How We Care for Our People

What sets us apart is our purpose-to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We're proud to have earned a place on Fortune's prestigious 100 Best Companies to Work For® list since 2013. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.

We're proud to offer exceptional corporate benefits which include:

• Annual allotment of free hotel stays at Hyatt hotels globally
• Flexible work schedule
• Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
• A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
• Paid Time Off, Medical, Dental, Vision, 401K with company match

Who You Are

As our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Wellbeing. You enjoy working with others, are results-driven, and are looking for a variety of opportunities to develop personally and professionally.

The Role

• The CHS Analyst is a member of the CHS Performance Hub and primarily supports Central Sales Management (CSM) leaders and participating hotels through accurate and timely administration of the group sales lifecycle.
• Support an assigned portfolio of participating hotels and CSM leaders through accurate and timely completion of group sales administration activities.
• Prepare and maintain group contracts using approved templates and established terms, along with group details, rooming lists, billing instructions, and other required documentation.
• Maintain group blocks, reservation information, event details, and related data in Hyatt-approved systems, including Envision, Reserve, Opera, and Cvent; validate information for accuracy, completeness, and timely distribution.
• Coordinate with CSM, on-property sales, reservations, front office, finance, and operations teams to identify and help resolve discrepancies, escalating exceptions as appropriate.
• Prepare, validate, and distribute routine and ad hoc sales reports to support hotel and Central Sales leader visibility and decision-making.
• Distribute group leads and work assignments received via phone, email, and other designated intake channels across assigned portfolios in accordance with established routing rules, coverage plans, and service standards.
• Research assigned hotels and prepare onboarding materials, system information, and portfolio reference documentation for new or transitioning hotels.
• Organize and prioritize assigned work across multiple hotels and leaders, communicate status, and escalte time-sensitive requests, risks, or competing priorities as appropriate.
• Cross-train in CSM Business Travel support, including assigned transient rate-loading and distribution-validation activities, and in defined CRM support activities based on business needs and demonstrated proficiency.
• Support consistent processes, accurate data, and efficient service delivery across the CHS Performance Hub.

Qualifications

Experience Required

• Minimum one year of experience in hotel operations, sales, reservations, customer service, administrative support, or a related field.
• Ability to work with data and maintain accuracy across multiple systems.
• Strong written, verbal, and interpersonal communication skills.
• Ability to organize and prioritize multiple requests while meeting established deadlines.
• Must have a productive and professional home office workspace.

Experience Preferred

• Experience in hotel sales, reservations, operations, or group servicing preferred.
• Experience with Envision, Opera, Reserve, Cvent, or similar hotel systems preferred.

The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

The hourly rate range for this position is $33.50/hour-$36.00/hour.

The final pay rate offered to the successful candidate will depend on experience, skill level, and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate.