Remote Chat Support Specialist — Flexible Shifts

Kids Creek Children’s Clinic; Traverse City (MI); Remote; USD 35,000 - 45,000; Full time

Job summary

Kids Creek Children’s Clinic is looking for a Remote Chat Representative to provide real-time customer support through online chat. In this remote role, you will assist customers by answering questions, troubleshooting issues, and ensuring a positive experience. Ideal candidates have strong typing and communication skills and are comfortable handling multiple chats simultaneously. Previous customer service experience is preferred, and this position offers flexible shifts and the ability to work from a quiet workspace.

Qualifications

• Excellent communication skills, particularly in writing.
• Ability to manage multiple chats simultaneously.
• Reliable internet access and a quiet working environment.

Responsibilities

• Respond to customer questions via live chat.
• Provide product/service information and troubleshooting assistance.
• Update customer records and follow established support guidelines.
• Escalate issues as necessary.

Skills

Strong typing and written communication skills

Comfortable using chat software and basic computer tools

Customer service experience

Job description

Kids Creek Children’s Clinic is looking for a Remote Chat Representative to provide real-time customer support through online chat. In this remote role, you will assist customers by answering questions, troubleshooting issues, and ensuring a positive experience. Ideal candidates have strong typing and communication skills and are comfortable handling multiple chats simultaneously. Previous customer service experience is preferred, and this position offers flexible shifts and the ability to work from a quiet workspace.