Remote Chat Support Specialist

Fullmer Excavation LLC; Raleigh (NC); On-site; USD 38,000 - 54,000; Full time

Job summary

Fullmer Excavation LLC is seeking a dedicated Remote Chat Support Representative to join our customer service team. You will engage with customers via chat, address inquiries, and provide helpful information about our products and services.

This remote role offers flexibility to work from home while collaborating with a dynamic team focused on delivering exceptional service and continuous improvement in support processes.

Qualifications

• Excellent written communication, clear and professional.
• Ability to manage multiple chats and prioritize in a fast-paced environment.
• Strong problem-solving skills and ability to think critically under pressure.
• Experience with customer support software and CRM systems.
• Self-motivated and able to collaborate in a remote team.
• Willingness to work various shifts.

Responsibilities

• Provide timely responses to customer inquiries via chat to ensure customer satisfaction.
• Troubleshoot and resolve issues with solid knowledge of products and services.
• Maintain accurate records of customer interactions in the CRM system.
• Collaborate with team members to improve support processes and service quality.
• Assist in training new team members on chat support protocols and best practices.
• Identify recurring issues and work with management on proactive solutions.
• Meet or exceed KPIs such as response time and customer satisfaction.

Skills

Written communication

Multitasking

Problem solving

CRM familiarity

Remote teamwork

Tools

CRM software

Job description

Fullmer Excavation LLC is seeking a dedicated Remote Chat Support Representative to join our customer service team. You will engage with customers via chat, address inquiries, and provide helpful information about our products and services.

This remote role offers flexibility to work from home while collaborating with a dynamic team focused on delivering exceptional service and continuous improvement in support processes.