Remote Chat & Email Support Specialist

Burjline Builders; San Jose (CA); Remote; USD 42,000 - 64,000; Full time

Job summary

Pacific Working Capital is seeking a dedicated Remote Chat & Email Support Representative to join our team and help small businesses succeed through clear, responsive service. As the first point of contact, you will handle live chat and email inquiries, provide accurate information about our lending products, and guide customers through the application process from a remote home office.

Join a team that values transparency, speed, and customer-centric service while working remotely in a

Qualifications

• Proven experience in a customer support role, with a strong focus on chat and email communication.
• Exceptional written communication skills, with impeccable grammar, spelling, and punctuation.
• Strong problem-solving skills and the ability to think critically to find effective solutions for customers.
• Excellent time-management and organisational skills, with the ability to work independently in a remote environment.
• A customer-focused mindset with a patient, empathetic, and professional demeanour.
• Experience in the financial services or FinTech industry is highly desirable but not essential.
• Proficiency with customer support software and CRM systems is an advantage.
• Must have a reliable high-speed internet connection and a suitable, quiet home-working environment.

Responsibilities

• Respond promptly and professionally to customer enquiries via live chat and email channels.
• Provide clear and accurate information regarding our lending products, services, and application processes.
• Effectively troubleshoot customer issues, identify solutions, and guide them through to resolution.
• Maintain detailed and accurate records of all customer interactions and feedback within our systems.
• Collaborate with internal teams, including our Lending Specialists, to manage and resolve more complex enquiries.
• Uphold a high standard of customer satisfaction by providing a supportive and positive experience.
• Embody the company's commitment to transparency and speed in all communications.

Skills

Customer support experience

Written communication

Problem-solving

Time management

Independent remote work

Customer-focused mindset

Tools

CRM systems

Support software

Job description

Pacific Working Capital is seeking a dedicated Remote Chat & Email Support Representative to join our team and help small businesses succeed through clear, responsive service. As the first point of contact, you will handle live chat and email inquiries, provide accurate information about our lending products, and guide customers through the application process from a remote home office.

Join a team that values transparency, speed, and customer-centric service while working remotely in a