Shopper Risk Ops Lead: Fraud & Chargeback Champion

Sezzle; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

Sezzle is seeking a leader for its Shopper Risk Operations team in the fintech space. You will oversee daily operations, drive performance metrics, and mentor staff while maintaining compliance with processes and deadlines.

The ideal candidate has 2+ years of management experience in ops or related fields, a Bachelor's degree, and proficiency with Google Suite or Microsoft Office. Experience with Claude AI is required to support risk mitigation.

Qualifications

• Minimum two years of management experience in operations, e-commerce, or banking.
• Bachelor's degree and proficiency in Google Suite or Microsoft Office.
• Experience with AI language models like Claude is required.

Responsibilities

• Lead daily operations of the Shopper Risk Operations team.
• Measure and track team performance and ensure adherence to processes.
• Analyze data to identify fraud trends and recommend process improvements.
• Coach team members with guidance and training resources.

Skills

Team management

Data analysis

Communication

Education

Bachelor's degree

Tools

Google Suite

Microsoft Office

Claude AI

Job description

Sezzle is seeking a leader for its Shopper Risk Operations team in the fintech space. You will oversee daily operations, drive performance metrics, and mentor staff while maintaining compliance with processes and deadlines.

The ideal candidate has 2+ years of management experience in ops or related fields, a Bachelor's degree, and proficiency with Google Suite or Microsoft Office. Experience with Claude AI is required to support risk mitigation.