Remote Catering Partnerships & Ops Lead

Socket.dev; Boston (MA); Hybrid; USD 59,000 - 82,000; Full time

Benefits offered by this job

Stock options

12 paid holidays

Flexible PTO

401K with ezCater match

Health/dental/FSA

Remote-hybrid Boston office or home

Employee meal program

Job summary

ezCater in Boston is seeking a Partner Operations professional to engage and manage restaurant and partner accounts, driving growth through data-informed decisions and cross-functional collaboration. You will build relationships with high-level contacts across partner accounts and develop strategies for success that support ezCater's expansion.

We value 2+ years of vendor/account experience, strong data skills (Excel/Tableau/Sigma), clear communication, and the ability to work autonomously in a

Qualifications

• 2+ years experience partnering with and managing external vendors or accounts.
• Experience leveraging data to make informed recommendations and decisions; proficient with Excel/Tableau/Sigma.
• Clear, concise, and persuasive verbal and written communication skills.
• Track record of success working internally and externally to achieve shared outcomes.
• Active listening and emotional intelligence to understand partner feedback and needs.
• Proactive problem solving with root-cause analysis.
• Ability to work autonomously and cross-functionally in a fast-paced environment.
• Ability to travel up to 5 days per quarter for events and team activities.

Responsibilities

• Engage and establish relationships with high-level contacts across partner accounts to evaluate and communicate opportunities in ways that drive action.
• Understand the unique business of each partner and create strategies for success that support partner and ezCater growth.
• Proactively assess, clarify, and validate caterers’ operational opportunities using performance data and feedback loops.
• Serve as a subject matter expert on partner-facing and internal operational metrics.
• Leverage data and analytics to identify trends and guide solutions.
• Present operational and functional insights to internal and external stakeholders.
• Collaborate with sales, marketing, and product development to drive alignment and support growth of catering partners on the ezCater platform.

Skills

Vendor management

Relationship building

Data-driven decision making

Cross-functional collaboration

Effective communication

Analytical thinking

Travel readiness

Tools

Excel

Tableau

Sigma

Job description

ezCater in Boston is seeking a Partner Operations professional to engage and manage restaurant and partner accounts, driving growth through data-informed decisions and cross-functional collaboration. You will build relationships with high-level contacts across partner accounts and develop strategies for success that support ezCater's expansion.

We value 2+ years of vendor/account experience, strong data skills (Excel/Tableau/Sigma), clear communication, and the ability to work autonomously in a