Restaurant Business Partner (Remote)

Socket.dev; Boston (MA); Hybrid; USD 59,000 - 82,000; Full time

Benefits offered by this job

Stock options

12 paid holidays

Flexible PTO

401K with ezCater match

Health/dental/FSA

Remote-hybrid Boston office or home

Employee meal program

Job summary

ezCater in Boston is seeking a Partner Operations professional to engage and manage restaurant and partner accounts, driving growth through data-informed decisions and cross-functional collaboration. You will build relationships with high-level contacts across partner accounts and develop strategies for success that support ezCater's expansion.

We value 2+ years of vendor/account experience, strong data skills (Excel/Tableau/Sigma), clear communication, and the ability to work autonomously in a

Qualifications

• 2+ years experience partnering with and managing external vendors or accounts.
• Experience leveraging data to make informed recommendations and decisions; proficient with Excel/Tableau/Sigma.
• Clear, concise, and persuasive verbal and written communication skills.
• Track record of success working internally and externally to achieve shared outcomes.
• Active listening and emotional intelligence to understand partner feedback and needs.
• Proactive problem solving with root-cause analysis.
• Ability to work autonomously and cross-functionally in a fast-paced environment.
• Ability to travel up to 5 days per quarter for events and team activities.

Responsibilities

• Engage and establish relationships with high-level contacts across partner accounts to evaluate and communicate opportunities in ways that drive action.
• Understand the unique business of each partner and create strategies for success that support partner and ezCater growth.
• Proactively assess, clarify, and validate caterers’ operational opportunities using performance data and feedback loops.
• Serve as a subject matter expert on partner-facing and internal operational metrics.
• Leverage data and analytics to identify trends and guide solutions.
• Present operational and functional insights to internal and external stakeholders.
• Collaborate with sales, marketing, and product development to drive alignment and support growth of catering partners on the ezCater platform.

Skills

Vendor management

Relationship building

Data-driven decision making

Cross-functional collaboration

Effective communication

Analytical thinking

Travel readiness

Tools

Excel

Tableau

Sigma

Job description

What You'll Do:

• Engage and establish relationships with high-level contacts across different partner accounts to evaluate and communicate opportunities in ways that drive action.
• Understand the unique business of each partner and create strategies for success that support partner and ezCater growth
• Proactively assess, clarify, and validate caterers’ operational opportunities on an ongoing basis, using performance data and customer and partner feedback loops.
• Serve as a subject matter expert on partner-facing and internal operational metrics
• Leverage data and analytics to identify trends and guide solutions
• Present operational and functional insights to internal and external stakeholders
• Collaborate closely with other departments, including sales, marketing, and product development, to drive alignment and support the overall growth and success of catering partners on the ezCater platform

What You Have:

• 2+ years experience partnering with and managing external vendors or accounts; experience with restaurant operations, final mile delivery, or e-commerce logistics preferred.
• Experience leveraging data to make informed recommendations and/or decisions; comfortable working in Excel, Tableau, or Sigma.
• Clear, concise, and persuasive verbal and written communication skills.
• Track record of success working internally and externally to achieve shared outcomes.
• Ability to demonstrate active listening and emotional intelligence to better understand partner feedback and needs.
• Proactive approach to identifying and solving problems; demonstrated ability to root cause and craft the right solution.
• Ability to work effectively in fast-paced environments, both autonomously and cross-functionally in a team setting.
• Ability to travel up to 5 days per quarter for Together Weeks, team gatherings and other events, when applicable.

The national total target cash compensation range for this position, including base salary and bonus target, is $59,000-$82,000 annually.*

*Please note: Final offer amounts are determined by multiple factors, including prior experience, expertise and region & may vary from the amount above. This range does not represent additional compensation benefits (such as equity, 401K or medical, dental or vision insurance).

ezCater does not sponsor applicants for work visas or legal permanent residence.

What You’ll Get from Us:

You’ll get a terrifically compelling experience in an innovative, high performing environment. You’ll get to work with engaged and passionate colleagues on challenging and impactful projects. You will have opportunities to grow in your career, and work in a place that values work/life harmony.

Oh, and you’ll get all this: Market competitive salary, stock options that you’ll help make worth a lot, 12 paid holidays, flexible PTO, 401K with ezCater match, health/dental/FSA, long-term disability insurance, mental health and family planning resources, remote-hybrid work from our awesome Boston office OR your home OR a mixture of both home and office, a tremendous amount of responsibility and autonomy, wicked awesome co-workers, employee meal program (and many more goodies) when you’re in our office, and knowing that you helped transform the food for work space.

ezCater is an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. At the same time, we do not employ jerks, even brilliant ones. Following a conditional offer of employment, ezCater may require a background check.

For information on how ezCater collects and uses job applicants' personal information, please visit our Job Applicant Privacy Policy.

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