Remote Casualty Claims Specialist

Auto-Owners Insurance; Muskegon (MI); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Auto-Owners Insurance is seeking a Casualty Claims professional to investigate casualty claims, analyze policy coverage, and determine liability and damages. The role requires gathering statements, evidence, and legal documentation, with communication to insureds and agents throughout the process.

The ideal candidate has at least 1 year of claims experience, understands casualty policy language, and can manage time efficiently while providing strong verbal and written communication.

Qualifications

• Bachelor’s degree or equivalent combination of education and related experience.
• At least 1 year of related insurance or claims experience.
• Basic understanding of casualty policy language.
• Strong verbal and written communication.
• Ability to gather and interpret information for effective claims resolution.
• Demonstrated ability to manage time and tasks efficiently.
• Interpersonal skills to deal with diverse customers and situations.

Responsibilities

• Investigate assigned casualty claims by collecting statements, physical evidence, and legal documentation.
• Analyze and interpret policy coverage and determine liability and damages.
• Negotiate claims settlements in accordance with company procedures and within authority limits.
• Communicate claim status to all relevant stakeholders, including insureds and agents.
• Maintain accurate documentation in company systems and adhere to regulatory and internal standards.
• Participate in training and education programs to enhance claim-handling skills.
• Travel as needed for onsite investigations or meetings.

Skills

Verbal communication

Written communication

Time management

Interpersonal skills

Information gathering

Education

Bachelor’s degree or equivalent

Job description

Auto-Owners Insurance is seeking a Casualty Claims professional to investigate casualty claims, analyze policy coverage, and determine liability and damages. The role requires gathering statements, evidence, and legal documentation, with communication to insureds and agents throughout the process.

The ideal candidate has at least 1 year of claims experience, understands casualty policy language, and can manage time efficiently while providing strong verbal and written communication.