Remote Casualty Claims Specialist

Auto-Owners Insurance; Lima (OH); Hybrid; USD 52,000 - 68,000; Full time

Benefits offered by this job

Competitive base salary

Matched 401(k)

Pension plan

Paid time off

Job summary

Auto-Owners Insurance is seeking an experienced Casualty Claims professional to join our team. You will investigate casualty claims, analyze policy coverage, and negotiate settlements while communicating progress to insureds and agents.

The role requires strong written and verbal skills, a basic understanding of casualty policy language, and the ability to manage multiple tasks with accuracy. A merit-based program and flexible work-from-home options may be available after training.

Qualifications

• Bachelor's degree or equivalent combination of education and related experience.
• 1+ year of insurance or claims experience.
• Basic understanding of casualty policy language.
• Strong verbal and written communication.
• Ability to gather and interpret information for effective claims resolution.
• Demonstrated ability to manage time and tasks efficiently.
• Interpersonal skills to deal with diverse customers and situations.

Responsibilities

• Investigate assigned casualty claims by collecting statements, physical evidence, and legal documentation.
• Analyze and interpret policy coverage and determine liability and damages.
• Negotiate claims settlements in accordance with company procedures and within authority limits.
• Communicate claim status to all relevant stakeholders, including insureds and agents.
• Maintain accurate documentation in company systems and adherence to regulatory and internal standards.
• Participate in training and education programs to enhance claim-handling skills.
• Travel as needed for onsite investigations or meetings.
• Maintain punctual attendance according to an assigned work schedule at a Company-approved work location.

Skills

Casualty claims handling

Investigate claims

Policy interpretation

Negotiation

Communication

Documentation

Time management

Customer service

Education

Bachelor's degree or equivalent

Job description

Auto-Owners Insurance is seeking an experienced Casualty Claims professional to join our team. You will investigate casualty claims, analyze policy coverage, and negotiate settlements while communicating progress to insureds and agents.

The role requires strong written and verbal skills, a basic understanding of casualty policy language, and the ability to manage multiple tasks with accuracy. A merit-based program and flexible work-from-home options may be available after training.