Remote Casualty Claims Specialist

Auto-Owners Insurance; Willmar (MN); Hybrid; USD 66,000 - 106,000; Full time

Job summary

Auto-Owners Insurance is seeking an experienced Casualty Claims professional to join our team. This role requires mastery of claims-handling skills, analyzing policy language, and making timely settlements.

You will investigate claims, gather statements and evidence, communicate with insureds and agents, maintain documentation, and travel as needed for onsite investigations. A bachelor’s degree and at least 1 year of claims experience are expected.

Qualifications

• Bachelor’s degree or equivalent combination of education and related experience.
• At least 1 year of related insurance or claims experience.
• Strong verbal and written communication skills.
• Ability to gather and interpret information for effective claims resolution.
• Demonstrated ability to manage time and tasks efficiently.
• Interpersonal skills to deal with diverse customers and situations.

Responsibilities

• Investigate assigned casualty claims by collecting statements, physical evidence, and legal documentation.
• Analyze and interpret policy coverage and determine liability and damages.
• Negotiate claims settlements in accordance with company procedures and within authority limits.
• Communicate claim status to all relevant stakeholders, including insureds and agents.
• Maintain accurate documentation in company systems and adhere to regulatory and internal standards.
• Participate in training and education programs to enhance claim-handling skills.
• Travel as needed for onsite investigations or meetings.
• Maintain punctual attendance according to an assigned work schedule at a Company-approved work location.

Skills

Bachelor’s degree

Claims experience

Verbal and written communication

Time management

Interpersonal skills

Education

Bachelor’s degree or equivalent

Job description

Auto-Owners Insurance is seeking an experienced Casualty Claims professional to join our team. This role requires mastery of claims-handling skills, analyzing policy language, and making timely settlements.

You will investigate claims, gather statements and evidence, communicate with insureds and agents, maintain documentation, and travel as needed for onsite investigations. A bachelor’s degree and at least 1 year of claims experience are expected.