Remote Casualty Claims Specialist

Auto-Owners Insurance; Lansing (MI); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Auto-Owners Insurance is seeking an experienced Casualty Claims professional to join our team. The role involves investigating claims, interpreting policy language, negotiating settlements, and communicating with insureds and agents.

Onsite work with the potential for work-from-home flexibility after training supports a balanced schedule. The ideal candidate will have at least 1 year of related insurance or claims experience, strong communication skills, and the ability to manage multiple tasks

Qualifications

• Bachelor’s degree or equivalent combination of education and related experience.
• Strong verbal and written communication skills.
• Ability to gather and interpret information for effective claims resolution.
• Demonstrated ability to manage time and tasks efficiently.
• Interpersonal skills to deal with diverse customers and situations.

Responsibilities

• Investigate assigned casualty claims by collecting statements, physical evidence, and legal documentation.
• Analyze and interpret policy coverage and determine liability and damages.
• Negotiate claims settlements in accordance with company procedures and within authority limits.
• Communicate claim status to all relevant stakeholders, including insureds and agents.
• Maintain accurate documentation in company systems and adhere to regulatory and internal standards.
• Participate in training and education programs to enhance claim-handling skills.
• Travel as needed for onsite investigations or meetings.
• Maintain punctual attendance according to an assigned work schedule at a Company-approved work location.

Skills

Verbal & written communication

Information gathering & interpretation

Time & task management

Interpersonal skills

Casualty policy language basics

Education

Bachelor’s degree or equivalent

Job description

Auto-Owners Insurance is seeking an experienced Casualty Claims professional to join our team. The role involves investigating claims, interpreting policy language, negotiating settlements, and communicating with insureds and agents.

Onsite work with the potential for work-from-home flexibility after training supports a balanced schedule. The ideal candidate will have at least 1 year of related insurance or claims experience, strong communication skills, and the ability to manage multiple tasks