Remote Casualty Claims Specialist

Auto-Owners Insurance; Rochester (MN); Hybrid; USD 66,000 - 106,000; Full time

Benefits offered by this job

401(k) matching

Pension plan

Paid time off

Bonuses

Job summary

Auto-Owners Insurance is seeking an experienced Casualty Claims professional to join our team. After in-person training, you may have flexibility for work-from-home time as defined by leadership.

Travel for onsite investigations is required and the role emphasizes thorough claim handling and timely resolutions. The ideal candidate will have a bachelor’s degree and at least 1 year of claims experience, with strong verbal and written communication and solid knowledge of casualty policy language.

Qualifications

• Bachelor’s degree or equivalent combination of education and related experience.
• At least 1 year of related insurance or claims experience.
• Basic understanding of casualty policy language.
• Strong verbal and written communication.
• Ability to gather and interpret information for effective claims resolution.
• Demonstrated ability to manage time and tasks efficiently.
• Interpersonal skills to deal with diverse customers and situations.

Responsibilities

• Investigate assigned casualty claims by collecting statements, physical evidence, and legal documentation.
• Analyze and interpret policy coverage and determine liability and damages.
• Negotiate claims settlements in accordance with company procedures and within authority limits.
• Communicate claim status to all relevant stakeholders, including insureds and agents.
• Maintain accurate documentation in company systems and adhere to regulatory and internal standards.
• Participate in training and education programs to enhance claim-handling skills.
• Travel as needed for onsite investigations or meetings.
• Maintain punctual attendance according to an assigned work schedule at a Company-approved work location.

Skills

Verbal communication

Written communication

Time management

Interpersonal skills

Casualty policy language

Claims knowledge

Education

Bachelor’s degree or equivalent

Job description

Auto-Owners Insurance is seeking an experienced Casualty Claims professional to join our team. After in-person training, you may have flexibility for work-from-home time as defined by leadership.

Travel for onsite investigations is required and the role emphasizes thorough claim handling and timely resolutions. The ideal candidate will have a bachelor’s degree and at least 1 year of claims experience, with strong verbal and written communication and solid knowledge of casualty policy language.