Remote Casualty Claims Specialist

Auto-Owners Insurance; Madison (WI); Hybrid; USD 52,000 - 74,000; Full time

Benefits offered by this job

Friendly work environment

Structured training program

Employee mentoring

Competitive salary

401(k) matching

Pension plan

Bonus programs

Paid time off

Holidays

Job summary

Auto-Owners Insurance is seeking a Casualty Claims professional to join our team in Wisconsin. After initial in-person training, you may have the opportunity for selective work-from-home time as defined by leadership.

The role involves investigating casualty claims, analyzing policy coverage, and negotiating settlements within authority limits. Ideal candidates will have a Bachelor's degree (or equivalent experience), at least 1 year in insurance/claims, and strong communication skills.

Qualifications

• Bachelor's degree or equivalent combination of education and related experience.
• At least 1 year of related insurance or claims experience.
• Basic understanding of casualty policy language.
• Strong verbal and written communication.
• Ability to gather and interpret information for effective claims resolution.
• Demonstrated ability to manage time and tasks efficiently.
• Interpersonal skills to deal with diverse customers and situations.

Responsibilities

• Investigate assigned casualty claims by collecting statements, physical evidence, and legal documentation.
• Analyze and interpret policy coverage and determine liability and damages.
• Negotiate claims settlements in accordance with company procedures and within authority limits.
• Communicate claim status to all relevant stakeholders, including insureds and agents.
• Maintain accurate documentation in company systems and adhere to regulatory and internal standards.
• Participate in training and education programs to enhance claim-handling skills.
• Travel as needed for onsite investigations or meetings.
• Maintain punctual attendance according to an assigned work schedule at a Company-approved work location.

Skills

Claims experience

Communication

Time management

Interpersonal skills

Problem solving

Education

Bachelor's degree

Job description

Auto-Owners Insurance is seeking a Casualty Claims professional to join our team in Wisconsin. After initial in-person training, you may have the opportunity for selective work-from-home time as defined by leadership.

The role involves investigating casualty claims, analyzing policy coverage, and negotiating settlements within authority limits. Ideal candidates will have a Bachelor's degree (or equivalent experience), at least 1 year in insurance/claims, and strong communication skills.