Remote Casualty Claims Specialist

Auto-Owners Insurance; Cedar Rapids (IA); Hybrid; USD 52,000 - 72,000; Full time

Benefits offered by this job

Friendly work environment

Competitive compensation + benefits

Job summary

Auto-Owners Insurance is seeking an experienced Casualty Claims professional to join our team. We offer a merit-based work-from-home program after initial in-person training, with travel for onsite investigations as needed.

The role requires mastery of claims-handling skills, investigation, and negotiation within authority limits, along with clear communication to insureds and agents. A Bachelor's degree and at least 1 year of related experience are preferred.

Qualifications

• Bachelor's degree or equivalent combination of education and related experience.
• At least 1 year of related insurance or claims experience.
• Basic understanding of casualty policy language.
• Strong verbal and written communication.
• Ability to gather and interpret information for effective claims resolution.
• Demonstrated ability to manage time and tasks efficiently.
• Interpersonal skills to deal with diverse customers and situations.

Responsibilities

• Investigate assigned casualty claims by collecting statements, physical evidence, and legal documentation.
• Analyze and interpret policy coverage and determine liability and damages.
• Negotiate claims settlements in accordance with company procedures and within authority limits.
• Communicate claim status to all relevant stakeholders, including insureds and agents.
• Maintain accurate documentation in company systems and adhere to regulatory and internal standards.
• Participate in training and education programs to enhance claim-handling skills.
• Travel as needed for onsite investigations or meetings.
• Maintain punctual attendance according to an assigned work schedule at a Company-approved work location.

Skills

Verbal communication

Written communication

Time management

Interpersonal skills

Casualty claims

Education

Bachelor's degree

Job description

Auto-Owners Insurance is seeking an experienced Casualty Claims professional to join our team. We offer a merit-based work-from-home program after initial in-person training, with travel for onsite investigations as needed.

The role requires mastery of claims-handling skills, investigation, and negotiation within authority limits, along with clear communication to insureds and agents. A Bachelor's degree and at least 1 year of related experience are preferred.