Remote Casualty Claims Specialist

Auto-Owners Insurance; Eau Claire (WI); Hybrid; USD 52,000 - 70,000; Full time

Job summary

Auto-Owners Insurance is seeking a Casualty Claims professional to join our team. After initial in-person training, you may have the flexibility of work-from-home time as defined by leadership, with travel for onsite investigations as needed.

The role requires handling casualty claims, analyzing policy coverage, negotiating settlements, and maintaining detailed documentation while adhering to standards and regulatory requirements.

Qualifications

• Bachelor's degree or equivalent combination of education and related experience.
• At least 1 year of related insurance or claims experience.
• Basic understanding of casualty policy language.
• Strong verbal and written communication.
• Ability to gather and interpret information for effective claims resolution.
• Demonstrated ability to manage time and tasks efficiently.
• Interpersonal skills to deal with diverse customers and situations.

Responsibilities

• Investigate assigned casualty claims by collecting statements, physical evidence, and legal documentation.
• Analyze and interpret policy coverage and determine liability and damages.
• Negotiate claims settlements in accordance with company procedures and within authority limits.
• Communicate claim status to all relevant stakeholders, including insureds and agents.
• Maintain accurate documentation in company systems and adhere to regulatory and internal standards.
• Participate in training and education programs to enhance claim-handling skills.
• Travel as needed for onsite investigations or meetings.
• Maintain punctual attendance according to an assigned work schedule at a Company-approved work location.

Skills

Communication

Casualty claims

Time management

Interpersonal skills

Evidence gathering

Analytical skills

Education

Bachelor's degree or equivalent

Job description

Auto-Owners Insurance is seeking a Casualty Claims professional to join our team. After initial in-person training, you may have the flexibility of work-from-home time as defined by leadership, with travel for onsite investigations as needed.

The role requires handling casualty claims, analyzing policy coverage, negotiating settlements, and maintaining detailed documentation while adhering to standards and regulatory requirements.