Remote Casualty Claims Specialist

Auto-Owners Insurance; Forest (VA); Hybrid; USD 66,000 - 106,000; Full time

Benefits offered by this job

Work-from-home option

Mentoring program

Competitive compensation

Job summary

Auto-Owners Insurance is seeking an experienced Casualty Claims professional to join our team. This role requires mastery of claims-handling skills, investigating casualty claims, interpreting policy coverage, and communicating status to insureds and agents. After initial in-person training, a merit-based work-from-home program offers flexibility.

Travel for onsite investigations is required. We offer a comprehensive benefits package, competitive base pay, and opportunities for mentoring and

Qualifications

• Bachelor’s degree or equivalent combination of education and related experience.
• At least 1 year of related insurance or claims experience.
• Strong verbal and written communication.
• Ability to gather and interpret information for effective claims resolution.
• Interpersonal skills to deal with diverse customers and situations.

Responsibilities

• Investigate assigned casualty claims by collecting statements, physical evidence, and legal documentation.
• Analyze and interpret policy coverage and determine liability and damages.
• Negotiate claims settlements in accordance with company procedures and within authority limits.
• Communicate claim status to all relevant stakeholders, including insureds and agents.
• Maintain accurate documentation in company systems and adhere to regulatory and internal standards.
• Participate in training and education programs to enhance claim-handling skills.
• Travel as needed for onsite investigations or meetings.
• Maintain punctual attendance according to an assigned work schedule at a Company-approved work location.

Skills

Strong verbal and written comms

Interpersonal skills

Time management

Information gathering & interpretation

Casualty policy language basics

Education

Bachelor’s degree or equivalent combination of education and related experience

Job description

Auto-Owners Insurance is seeking an experienced Casualty Claims professional to join our team. This role requires mastery of claims-handling skills, investigating casualty claims, interpreting policy coverage, and communicating status to insureds and agents. After initial in-person training, a merit-based work-from-home program offers flexibility.

Travel for onsite investigations is required. We offer a comprehensive benefits package, competitive base pay, and opportunities for mentoring and