Remote Cash Applications & Collections Specialist

Apria Healthcare; Elm (PA); Remote; USD 22,000 - 23,000; Full time

Job summary

Accendra Health is seeking a Collections Representative to follow up with insurers, resolve unpaid claims, and ensure accurate entry of collection activity in the billing system. The role emphasizes FDCPA compliance and clear communication with customers.

A high school diploma is required, with basic Word/Excel skills. This is a remote US-based position with occasional travel as needed.

Qualifications

• High school diploma required.
• Office setting with moderate noise.
• Remote US-based position.

Responsibilities

• The collections representative follows-up with insurance companies to resolve unpaid claims.
• Researches any overdue account balance that is fully or partially unpaid and follows up by mail and/or phone to insurance carriers or customers on delinquent payments.
• Reviews unpaid and underpaid claims.
• Coordinates collection activities for delinquent accounts by preparing information for external collection agencies or attorneys.
• Complies with the Fair Debt Collector Practices Act (FDCPA).
• Responds to customer inquiries regarding account status.
• Researches customer’s accounts thoroughly and documents appropriately.
• Ensures that all information regarding collection activity of account is entered accurately into the billing system.

Skills

Problem Solving/Analysis

Personal Effectiveness/Credibility

Computer Skills

Word/Excel basics

Education

High school diploma

Job description

Accendra Health is seeking a Collections Representative to follow up with insurers, resolve unpaid claims, and ensure accurate entry of collection activity in the billing system. The role emphasizes FDCPA compliance and clear communication with customers.

A high school diploma is required, with basic Word/Excel skills. This is a remote US-based position with occasional travel as needed.