Remote Case Management Specialist for HR & Investigations

VIVA USA Inc; Minneapolis (MN); Hybrid; USD 42,000 - 62,000; Full time

Job summary

VIVA USA Inc is seeking an administrative and operational support specialist to help communicate updates to partners, assign reports, and manage work in a case management system.

The role emphasizes accurate data entry, timely routing of information, and the ability to handle confidential information while adapting to evolving procedures. Some days involve remote work, with in-person downtown or TNC days Tuesday through Thursday.

Qualifications

• Experience supporting a high-volume, process-driven workflow involving case management or similar operational work.
• Ability to enter, review, and maintain detailed information in a system.
• Experience reviewing records for completeness and accuracy.
• Ability to follow procedures and escalation when needed.
• Ability to handle confidential and sensitive information.

Responsibilities

• Communicate information and updates to partners using established templates.
• Assign and distribute reports to the appropriate partners for follow-up.
• Document, track, and manage work in a case management system.
• Ensure information is routed accurately and timely while maintaining organized records.

Skills

Case management systems

Records processing

Compliance and confidentiality

Attention to detail

Prioritization under high volume

Adaptability to changing procedures

Tools

Outlook

EthicsPoint

Case management software

ChatGPT

Job description

VIVA USA Inc is seeking an administrative and operational support specialist to help communicate updates to partners, assign reports, and manage work in a case management system.

The role emphasizes accurate data entry, timely routing of information, and the ability to handle confidential information while adapting to evolving procedures. Some days involve remote work, with in-person downtown or TNC days Tuesday through Thursday.