Case Management Coordinator

VIVA USA Inc; Minneapolis (MN); Hybrid; USD 42,000 - 62,000; Full time

Job summary

VIVA USA Inc is seeking an administrative and operational support specialist to help communicate updates to partners, assign reports, and manage work in a case management system.

The role emphasizes accurate data entry, timely routing of information, and the ability to handle confidential information while adapting to evolving procedures. Some days involve remote work, with in-person downtown or TNC days Tuesday through Thursday.

Qualifications

• Experience supporting a high-volume, process-driven workflow involving case management or similar operational work.
• Ability to enter, review, and maintain detailed information in a system.
• Experience reviewing records for completeness and accuracy.
• Ability to follow procedures and escalation when needed.
• Ability to handle confidential and sensitive information.

Responsibilities

• Communicate information and updates to partners using established templates.
• Assign and distribute reports to the appropriate partners for follow-up.
• Document, track, and manage work in a case management system.
• Ensure information is routed accurately and timely while maintaining organized records.

Skills

Case management systems

Records processing

Compliance and confidentiality

Attention to detail

Prioritization under high volume

Adaptability to changing procedures

Tools

Outlook

EthicsPoint

Case management software

ChatGPT

Job description

Monday and Friday will be remote. Tuesday-Thursday will be downtown or TNC and the hours will be 8-5

Job Summary

Provides administrative and operational support by using established templates to communicate information and updates to partners, assigning and distributing reports to the appropriate partners for follow-up, and using a case management system to document, track, and manage work. Ensures information is routed accurately and timely while maintaining organized records and supporting consistent processes.

Required Skills

• Experience supporting a high-volume, process-driven workflow involving case management, records processing, complaint/intake processing, claims, tickets, investigations support, or comparable operational work.
• Demonstrated ability to accurately enter, review, and maintain detailed information in a case management, workflow, ticketing, or similar system.
• Experience reviewing records or documentation for completeness and accuracy, identifying missing, unclear, inconsistent, or potentially inaccurate information.
• Ability to follow documented procedures, classification rules, quality standards, and service-level expectations while recognizing exceptions that require escalation.
• Demonstrated ability to independently prioritize and complete a high volume of detailed work while maintaining accuracy and timeliness.
• Sound judgment when applying established criteria and determining when information or circumstances require additional review or escalation.
• Ability to appropriately handle confidential and sensitive employee, investigation, HR, or business information.
• Ability to learn and adapt to changes in procedures, classifications, workflows, and business priorities.

Preferred Skills

• Experience supporting HR, employee relations, ethics/compliance, investigations, workplace complaints, or a related case-management function.
• Familiarity with Outlook and ChatGPT usage
• Experience using EthicsPoint or another investigations, compliance, HR, or case-management platform.

Notes

Monday and Friday will be remote. Tuesday-Thursday will be downtown or TNC and the hours will be 8-5

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status