Remote Case Coordinator – Medical Scheduling & Coordination

The IMA Group; Northern (KY); Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

Comprehensive health benefits

Paid time off

401(k) matching

Disability insurance

Flexible spending account

Life insurance

Job summary

The IMA Group is seeking a meticulous Case Coordinator for a remote role. You will oversee the referral and evaluation process from intake to completion, serving as the primary contact for clients, examinees, and experts. Strong organizational and communication skills are essential in a fast-paced, deadline-driven environment.

Starting pay is $22.00 per hour, with remote work flexibility. Applicants outside certain states may be considered.

Qualifications

• Bachelor's degree OR at least 3 years of relevant professional experience.
• Experience in case coordination, healthcare administration, medical scheduling, customer service, or a related field.
• Strong organizational skills with the ability to manage multiple cases and competing deadlines.
• Excellent written and verbal communication skills.
• Ability to work independently while also collaborating effectively with a remote team.
• Strong attention to detail and follow-through.
• Comfortable working in a fast-paced environment where priorities may change.
• Proficiency with Microsoft Word, Excel, Outlook, PDF applications, and standard computer systems.
• Ability and willingness to learn new case management and telehealth platforms.

Responsibilities

• Coordinate the full lifecycle of assigned medical and mental health evaluation referrals.
• Complete initial case preparation, referral intake, case creation, and appointment scheduling.
• Prepare and submit service estimates and obtain client authorization prior to proceeding.
• Communicate regularly with clients, examinees, evaluating professionals, and internal staff regarding case status and scheduling.
• Coordinate appointment details and ensure required information is available to evaluating experts.
• Collect, organize, and distribute case-related records and documentation.
• Monitor cases to help ensure evaluations and reports are completed within established timelines.
• Provide completed reports and other required documentation to clients.
• Accurately maintain case information using internal case management, telehealth, and record-keeping systems.
• Respond professionally and promptly to phone calls, emails, and other inquiries from clients, experts, and internal departments.
• Assist other Case Coordinators with workload coverage and case-related tasks as needed.
• Participate in administrative initiatives and other departmental projects as assigned.

Skills

Organizational skills

Communication skills

Remote teamwork

Customer service

Detail-oriented

Multitasking

Microsoft Office

Case coordination

Education

Bachelor's degree

3+ years relevant experience

Tools

Microsoft Word

Excel

Outlook

PDF applications

Job description

The IMA Group is seeking a meticulous Case Coordinator for a remote role. You will oversee the referral and evaluation process from intake to completion, serving as the primary contact for clients, examinees, and experts. Strong organizational and communication skills are essential in a fast-paced, deadline-driven environment.

Starting pay is $22.00 per hour, with remote work flexibility. Applicants outside certain states may be considered.