Remote Carrier Operations Quality Manager

Independence Pet Group; United States; Remote; USD 110.000 - 140.000; Vollzeit

Benefits dieser Stelle

Healthcare

Parental Leave

Wellness Day Off

PTO

Pet-friendly Office

Zusammenfassung

Independence American Insurance Company (IAIC) seeks a Manager, Carrier Operations Quality Management to lead QA, audits, and oversight of delegated insurance operations. You will drive risk-based frameworks, ensure regulatory compliance, and mentor a team of quality professionals.

This remote role requires travel up to 8 trips per year to the US and Canada, and partners with leaders to strengthen controls, remediation efforts, and operational performance.

Qualifikationen

• 7+ years of experience in insurance operations, quality assurance, auditing, compliance, claims, policy administration, or related functions.
• Experience leading and developing teams.
• Experience managing quality assurance, audit, compliance monitoring, or operational testing programs.
• Strong understanding of insurance operations and delegated oversight environments.
• Experience evaluating operational controls, identifying risk, and implementing process improvements.
• Ability to analyze data, solve complex problems, and communicate findings to leadership.

Aufgaben

• Lead IAIC’s quality management, audit, and testing programs across delegated insurance operations.
• Develop and maintain a risk-based quality assurance and operational audit framework.
• Oversee audits and reviews for claims, policy administration, licensing, appeals, customer service, fulfillment, and related functions.
• Review audit findings, identify trends and risks, and provide recommendations for improvement.
• Monitor quality metrics and operational performance to support informed decision-making.
• Prepare and present reporting on audit results, emerging risks, and remediation activities.
• Support regulatory reviews, market conduct examinations, and other carrier oversight initiatives.

Kenntnisse

Insurance operations

Quality assurance

Auditing

Compliance monitoring

Data analysis

Team leadership

Regulatory knowledge

Communication skills

Ausbildung

Bachelor’s degree in Business, Insurance, Risk Management, Compliance, Finance, or related

Jobbeschreibung

Independence American Insurance Company (IAIC) seeks a Manager, Carrier Operations Quality Management to lead QA, audits, and oversight of delegated insurance operations. You will drive risk-based frameworks, ensure regulatory compliance, and mentor a team of quality professionals.

This remote role requires travel up to 8 trips per year to the US and Canada, and partners with leaders to strengthen controls, remediation efforts, and operational performance.