Remote Career Services Support Specialist

UCCD University Centers for Career Development; United States; Remote; USD 35,000 - 50,000; Full time

Job summary

UCCD University Centers for Career Development is seeking a Customer Service Representative for a full-time remote role. You will support students, graduates, and partners via email, phone, and online platforms, guiding them through registrations and access to career services.

Strong English communication, empathy, and experience in customer service or student services are essential. Remote collaboration with university staff will ensure high-quality, timely assistance.

Qualifications

• Strong customer support skills with experience in customer service.
• Ability to manage and improve customer experience in education or nonprofit settings.
• Excellent verbal and written English; Arabic knowledge is a plus.
• Comfort using CRM or ticketing systems and digital communication tools.
• Strong organizational and time-management skills in a remote setting.
• Empathy, patience, and problem-solving when dealing with diverse stakeholders.
• Experience in student services, call centers, or help desks preferred.
• Degree in communications, business, social sciences, or related field.

Responsibilities

• Respond to inquiries via email, phone, and online platforms.
• Provide accurate information about programs, events, and resources.
• Guide users through registration, scheduling, and access to career services.
• Handle service requests, resolve issues, and escalate complex concerns.
• Document interactions in customer support systems and track trends.
• Collaborate with staff across universities to ensure consistent service quality.

Skills

Customer service

Communication

CRM experience

Remote work

Empathy

Time management

Multitasking

Teamwork

Education

Bachelor's degree

Tools

CRM software

Job description

UCCD University Centers for Career Development is seeking a Customer Service Representative for a full-time remote role. You will support students, graduates, and partners via email, phone, and online platforms, guiding them through registrations and access to career services.

Strong English communication, empathy, and experience in customer service or student services are essential. Remote collaboration with university staff will ensure high-quality, timely assistance.