Remote Travel Support Specialist

Remote Careers; Sugar Land (TX); Remote; USD 36,000 - 48,000; Full time

Job summary

Remote Careers, a U.S.-based travel agency, is hiring a Customer Service Representative to assist clients by phone, email, and online chat in a fully remote role.

You will support the travel planning process with inquiries, reservations assistance, and clear information on itineraries, policies, and services, while keeping organized records.

Ideal candidates are organized, customer focused, and capable of thriving in a fast-paced remote environment, contributing to a positive client experience.

Qualifications

• Experience in customer service preferred.
• Strong verbal and written communication skills.
• Reliable internet connection and home office setup.

Responsibilities

• Respond to customer inquiries via phone, email, and online platforms.
• Assist clients with travel-related questions and reservation support.
• Provide accurate information regarding itineraries, policies, and services.
• Maintain organized customer records within company systems.
• Resolve customer concerns professionally and efficiently.
• Collaborate with team members and travel partners as needed.
• Deliver a positive customer experience from inquiry through completion.

Skills

Customer service

Communication skills

Organization

Remote work

Multitasking

Job description

Remote Careers, a U.S.-based travel agency, is hiring a Customer Service Representative to assist clients by phone, email, and online chat in a fully remote role.

You will support the travel planning process with inquiries, reservations assistance, and clear information on itineraries, policies, and services, while keeping organized records.

Ideal candidates are organized, customer focused, and capable of thriving in a fast-paced remote environment, contributing to a positive client experience.