Remote Care Support Specialist - Provider & Patient Help

Brightside Health Inc.; United States; Remote; USD 22,000 - 32,000; Full time

Benefits offered by this job

Health, dental, vision insurance

Pet Insurance

Life Insurance & Disability

Job summary

Brightside Health Inc. is seeking a Care Support Representative to assist providers and partners with non-clinical inquiries. You will manage phone, email, and chat interactions, triage issues, and ensure accurate, timely responses while supporting patients seeking mental health care.

The role emphasizes empathy, proactive problem solving, and clear communication in a remote work setup. A BA/BS is preferred; compensation starts at $19.50/hour with comprehensive benefits.

Qualifications

• Experience in customer-facing roles such as call-centers, medical offices, pharmacies, or fast-paced startups.
• Service mindset with empathy and clear, kind communication.
• Proactive problem solving and initiative in a semi-structured environment.
• Strong verbal and written communication without getting flustered.
• Ability to handle inbound calls and resolve issues with care.
• Passion for helping mental health patients access care.

Responsibilities

• Handle phone, email, and chat inquiries with professionalism.
• Escalate and triage issues to appropriate teams.
• Practice active listening and provide clear, patient support.
• Collaborate with internal teams to share information and resolve problems.
• Resolve routine and complex issues; perform additional duties as needed.

Skills

Customer service

Communication

Empathy

Proactive problem solving

Education

BA/BS degree (preferred)

Job description

Brightside Health Inc. is seeking a Care Support Representative to assist providers and partners with non-clinical inquiries. You will manage phone, email, and chat interactions, triage issues, and ensure accurate, timely responses while supporting patients seeking mental health care.

The role emphasizes empathy, proactive problem solving, and clear communication in a remote work setup. A BA/BS is preferred; compensation starts at $19.50/hour with comprehensive benefits.