Remote Care Support Specialist – Mental Health Access

Brightside Health; United States; A distancia; USD 22.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Pet insurance

Life Insurance

Disability insurance

401k plan

Paid vacation

Remote work

Descripción de la vacante

Brightside Health is seeking a Care Support Representative to assist providers and patients with non-clinical inquiries via phone, email or chat, ensuring timely and accurate responses. You will triage issues, collaborate with internal teams, and maintain a service-first mindset in a fast-paced startup environment.

This remote role offers $19.50/hour, full benefits including comprehensive health care, 401k, generous PTO, and dedicated support for mental health access.

Formación

• Customer-facing experience in a call-center, pharmacy, medical office, or fast-paced startup.
• Service mindset - empathy, clear, kind, direct communication with customers and teammates.
• Proactive problem solver.
• Thrives in a semi-structured and dynamic work environment.
• Excellent oral and written communication.

Responsabilidades

• Cover phone, email, and chat support; approximate four hours/day of inbound calls.
• Escalate and/or triage issues as needed.
• Display active listening and patience to all customers.
• Interact with various teams to provide assistance and information.
• Solve routine and complex issues; escalate when needed.
• Perform additional duties as required.

Conocimientos

Customer-facing experience

Service mindset

Proactive problem solver

Clear communicator

Educación

BA/BS degree (preferred)

Descripción del empleo

Brightside Health is seeking a Care Support Representative to assist providers and patients with non-clinical inquiries via phone, email or chat, ensuring timely and accurate responses. You will triage issues, collaborate with internal teams, and maintain a service-first mindset in a fast-paced startup environment.

This remote role offers $19.50/hour, full benefits including comprehensive health care, 401k, generous PTO, and dedicated support for mental health access.