Care Support Representative

Brightside Health Inc.; United States; Remote; USD 22,000 - 32,000; Full time

Benefits offered by this job

Health, dental, vision insurance

Pet Insurance

Life Insurance & Disability

Job summary

Brightside Health Inc. is seeking a Care Support Representative to assist providers and partners with non-clinical inquiries. You will manage phone, email, and chat interactions, triage issues, and ensure accurate, timely responses while supporting patients seeking mental health care.

The role emphasizes empathy, proactive problem solving, and clear communication in a remote work setup. A BA/BS is preferred; compensation starts at $19.50/hour with comprehensive benefits.

Qualifications

• Experience in customer-facing roles such as call-centers, medical offices, pharmacies, or fast-paced startups.
• Service mindset with empathy and clear, kind communication.
• Proactive problem solving and initiative in a semi-structured environment.
• Strong verbal and written communication without getting flustered.
• Ability to handle inbound calls and resolve issues with care.
• Passion for helping mental health patients access care.

Responsibilities

• Handle phone, email, and chat inquiries with professionalism.
• Escalate and triage issues to appropriate teams.
• Practice active listening and provide clear, patient support.
• Collaborate with internal teams to share information and resolve problems.
• Resolve routine and complex issues; perform additional duties as needed.

Skills

Customer service

Communication

Empathy

Proactive problem solving

Education

BA/BS degree (preferred)

Job description

Brightside Health delivers life-saving virtual mental healthcare to everyone who needs it. We are powered by proprietary AI, purpose-built technology, a world-class clinician network, and a care model that rivals the best of in-person treatment. When combined with precision psychiatry and leading-edge therapeutic techniques, we’re able to improve outcomes for those with mild-to-severe clinical depression, anxiety, and other mood disorders.

We take an action-oriented, purposeful approach with everything we do and seek out team members who value collaboration and thoughtful prioritization. As a result, our organization is looking for the brightest and most innovative talent in the industry. We can promise you that, as a member of the Brightside team, you’ll have the opportunity to collaborate alongside smart and driven people while growing your professional skills.

We are looking for a Care Support Representative to help support daily interactions with providers or partners who refer patients to Brightside. Including telephone and email inquiries. Work directly with providers or partners to resolve all non-clinical service questions or issues. Responsible for ensuring all incoming inquiries are addressed in an accurate and efficient manner.

What you’ll be doing as Care Support Representative:

• Cover phone, email, and chat support. (Please note: This role requires approximately four hours per day dedicated to handling inbound phone calls)
• Escalate and/or triage issues as needed
• Display active listening and patience to all existing and potential customers
• Interact effectively with various teams to provide assistance and information
• Solve routine and complex issues; escalating issues to the appropriate teams
• Perform additional duties as required

Requirements

• Have customer-facing experience in a call-center, pharmacy, medical office, or fast-paced startup
• Have a service mindset - you put yourself in other people’s shoes, act with empathy, and communicate clearly, kindly, and directly with customers and team members
• Are a proactive problem solver
• Can take initiative and thrive in a semi-structured and dynamic work environment
• Are an effective oral and written communicator without feeling flustered when challenged
• Can answer inbound calls, evaluate problems, and provide proper solutions with care
• Are passionate about helping mental health care patients obtain access to care
• Are driven to have a positive impact
• Have a BA/BS degree (preferred)
• Compensation of $19.50/hour
• Fully paid for comprehensive health care (medical, dental, vision)
• Pet Insurance
• Life Insurance & Short / Long Term Disability
• 401k Plan
• 15 Days Paid Vacation, 3 Paid Personal Days, 3 Paid Sick Days
• Paid Holidays
• Work remotely
• Additional memberships and perks

Final offer amounts are determined by multiple factors including geographic location as well as candidate experience and expertise. If you have questions on compensation bands, please ask your recruiter.

Brightside Health is committed to equal employment opportunities for all team members. Every decision we make regarding employment is solely based on merit, competence, and performance. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We realize the full promise of diversity and want you to bring your whole self to work every single day.

Research shows that minority groups typically apply only if they meet 100% of the criteria listed. At Brightside, we are dedicated to fair play and encourage women, people of color, and LGBTQ+ job seekers to apply for positions even if they don’t check every box for the role.