Remote Care Specialist – Clinical Operations

Sagility; United States; Remote; USD 36,000 - 56,000; Full time

Job summary

Sagility is seeking a Care Specialist-Clinical Operations to support members and healthcare professionals from a work-at-home setup in the United States. The role emphasizes timely, accurate information collection, policy interpretation, and empathetic member advocacy.

Requirements include a high school diploma and 1+ year in an office setting, with telehealth support preferred. Strong communication, typing, and computer skills are essential to deliver compliant, high-quality service.

Qualifications

• High School Diploma or equivalent required.
• 1+ year of office/reception or telemarketing experience; telehealth support preferred.
• Strong verbal communication with members/customers.

Responsibilities

• Handle inbound calls from members, physicians, and clients according to Sagility policies.
• Perform outbound enrollment and survey projects as needed.
• Document notes in patient charts and route messages to nurses when appropriate.
• Maintain confidentiality per HIPAA standards.
• Ensure timely, accurate data collection of patient demographics and insurance information.
• Obtain pre-certification or authorization numbers when needed.
• Demonstrate reliability with regular attendance and timeliness.

Skills

Interpersonal skills

Policy interpretation

Product knowledge

Typing skills

Problem solving

Computer skills

Empathy

Member advocacy

Navigate healthcare system

Cultural sensitivity

Multi-tasking

Remote work

Education

High School Diploma or equivalent

Job description

Sagility is seeking a Care Specialist-Clinical Operations to support members and healthcare professionals from a work-at-home setup in the United States. The role emphasizes timely, accurate information collection, policy interpretation, and empathetic member advocacy.

Requirements include a high school diploma and 1+ year in an office setting, with telehealth support preferred. Strong communication, typing, and computer skills are essential to deliver compliant, high-quality service.