Remote Care Solutions Associate (Part-Time)

Honor; United States; Remote; USD 25,000 - 28,000; Part time

Benefits offered by this job

Remote position

Equity

401K with up to 4% match

Medical coverage

Dental coverage

Vision coverage

Short Term Disability

Long Term Disability

Life Insurance

Time Off Program

Mental health benefits

Wellness program

Discount program

Job summary

Honor is seeking a Care Solutions Associate to provide administrative support to the Care Solutions Team. This part-time, remote role handles triage of shared inboxes, voicemails, and service tickets, using approved templates and logging interactions in Salesforce.

You’ll drive timely, accurate responses and ensure hand-offs are clear for future team members. The position is 19 hours/week, with hours typically 8:00 AM–2:00 PM, Monday–Friday, plus occasional evenings/weekends.

Qualifications

• High school diploma or equivalent.
• 1+ years in an administrative, customer service, or coordination role.
• Experience with Salesforce or another CRM platform preferred.
• Proficiency in Google Workspace (Gmail, Docs, Sheets, Drive).
• Familiarity with shared inboxes and ticketing software (Freshservice, Zendesk) is a plus.

Responsibilities

• Internal Process Support: Migrate legacy documents to current templates accurately; maintain clean documentation across Salesforce, shared inboxes, and ticketing systems; surface process friction and propose workflow improvements.
• Client Communication & Follow-Up: Triage and respond to client emails in shared inboxes; draft suggested templates for recurring request types; log correspondence and assign follow-up tasks in Salesforce; monitor booked appointments and elevate out-of-scope requests promptly.
• Voicemail & Ticket Handling: Transcribe voicemails accurately and triage inquiries; create new Salesforce leads or route non‑inquiries to local teams with full context; handle Freshservice tickets, update client records, and tag managers for complex decisions or exceptions.

Skills

Warm communication

Organized triage

Attention to detail

CRM experience

Active listening

Process adherence

Multi-system fluency

Client-first mindset

Education

High school diploma

Tools

Salesforce

Freshservice

Zendesk

Google Workspace

Job description

Honor is seeking a Care Solutions Associate to provide administrative support to the Care Solutions Team. This part-time, remote role handles triage of shared inboxes, voicemails, and service tickets, using approved templates and logging interactions in Salesforce.

You’ll drive timely, accurate responses and ensure hand-offs are clear for future team members. The position is 19 hours/week, with hours typically 8:00 AM–2:00 PM, Monday–Friday, plus occasional evenings/weekends.