Remote Care Network Practice Ops & Training Lead

Kootenai Health; Coeur d'Alene (ID); Remote; USD 30,000 - 39,000; Full time

Job summary

Kootenai Health is seeking a KCN Practice Specialist to coordinate with care network providers, improve clinic efficiency, and implement population health strategies. The role includes administrative duties, training staff on workflows, and maintaining EHR content aligned with best practices.

Strong communication and independent work are essential. Remote eligible with a focus on supporting multiple clinics and ensuring compliance with policies and patient care standards.

Qualifications

• Minimum 2 years’ experience in a hospital, medical office, or health insurance setting.
• 1 year of project management and/or direct training experience preferred.
• Applicable credentialing/licensing in CMA or Pharmacy Technician; multiple options acceptable.
• Familiarity with third party government programs or commercial insurance preferred.
• Proficiency with medical terminology, HIPAA compliance and electronic health records preferred.
• Must represent Kootenai Care Network positively to partners and stakeholders.
• Ability to work independently and manage multiple tasks with attention to detail; self-motivated and results-driven.
• Strong communication skills and a team player.
• Willingness to adapt to evolving priorities, multi-task and troubleshoot problems.
• Detail oriented with strong organizational skills.
• Exemplary customer service and professionalism.

Responsibilities

• Provides support to assigned Kootenai Care Network clinics/practices with complex administrative duties.
• Optimize and train clinic staff on clinical and non-clinical workflows under leadership direction.
• Build and maintain EHR content/settings across modules to align with best practices.
• Develop and maintain project schedules to address clinic needs.
• Provide best practice training for operational success to member clinics.
• Assist leadership to monitor compliance with legal guidelines, policies, and quality standards.
• Become a SME on KCN best practices and guide clinics on procedures and policies.
• Advise on improving patient flow, paperwork, communications, and clinic operations.
• Devise strategies for network locations to improve customer service and growth.
• Demonstrate solution-oriented mindset within KCN standards.
• Follow up with low-risk patients post-hospitalization/ER/visits to improve connections to services.
• Ensure regular and predictable attendance.
• Meet age-specific needs of the unit assigned.
• Other duties as assigned.

Skills

Strong communication skills

Team player

Attention to detail

Self-motivated

Ability to multitask

Education

CMA certification by AAMA, NHA or NCCT

Pharmacy Technician license with Idaho Board of Pharmacy and CPht

Job description

Kootenai Health is seeking a KCN Practice Specialist to coordinate with care network providers, improve clinic efficiency, and implement population health strategies. The role includes administrative duties, training staff on workflows, and maintaining EHR content aligned with best practices.

Strong communication and independent work are essential. Remote eligible with a focus on supporting multiple clinics and ensuring compliance with policies and patient care standards.