KCN Practice Specialist

Kootenai Health, Inc.; Coeur d'Alene (ID); Remote; USD 30,000 - 39,000; Full time

Job summary

Kootenai Health is seeking a KCN Practice Specialist to coordinate with care network providers, improve clinic efficiency, and implement population health strategies. The role includes administrative duties, training staff on workflows, and maintaining EHR content aligned with best practices.

Strong communication and independent work are essential. Remote eligible with a focus on supporting multiple clinics and ensuring compliance with policies and patient care standards.

Qualifications

• Minimum 2 years’ experience in a hospital, medical office, or health insurance setting.
• 1 year of project management and/or direct training experience preferred.
• Applicable credentialing/licensing in CMA or Pharmacy Technician; multiple options acceptable.
• Familiarity with third party government programs or commercial insurance preferred.
• Proficiency with medical terminology, HIPAA compliance and electronic health records preferred.
• Must represent Kootenai Care Network positively to partners and stakeholders.
• Ability to work independently and manage multiple tasks with attention to detail; self-motivated and results-driven.
• Strong communication skills and a team player.
• Willingness to adapt to evolving priorities, multi-task and troubleshoot problems.
• Detail oriented with strong organizational skills.
• Exemplary customer service and professionalism.

Responsibilities

• Provides support to assigned Kootenai Care Network clinics/practices with complex administrative duties.
• Optimize and train clinic staff on clinical and non-clinical workflows under leadership direction.
• Build and maintain EHR content/settings across modules to align with best practices.
• Develop and maintain project schedules to address clinic needs.
• Provide best practice training for operational success to member clinics.
• Assist leadership to monitor compliance with legal guidelines, policies, and quality standards.
• Become a SME on KCN best practices and guide clinics on procedures and policies.
• Advise on improving patient flow, paperwork, communications, and clinic operations.
• Devise strategies for network locations to improve customer service and growth.
• Demonstrate solution-oriented mindset within KCN standards.
• Follow up with low-risk patients post-hospitalization/ER/visits to improve connections to services.
• Ensure regular and predictable attendance.
• Meet age-specific needs of the unit assigned.
• Other duties as assigned.

Skills

Strong communication skills

Team player

Attention to detail

Self-motivated

Ability to multitask

Education

CMA certification by AAMA, NHA or NCCT

Pharmacy Technician license with Idaho Board of Pharmacy and CPht

Job description

KCN Practice Specialist Internal Only Department Only

Position Summary
The function and work of the Kootenai Care Network (KCN) focuses on population health tools and methodologies that support a network of independent providers and allows them to partner in Value Based Contracts (VBC’s). Each practice has unique needs, staffing, provider and electronic health records. KCN utilizes, audit, research, and reviews quality components of those Value Based Performance contracts.
The KCN Practice Specialist coordinates with Kootenai Care Network (KCN) providers through in-person and virtual interactions aiming to improve the efficiency and effectiveness of efforts that serve the needs of KCN patients and the requirements of the network and payors. The KCN Practice Specialist supports members by providing resources and best practices to reduce the burdens of population health management and help solve the operational challenges of the practices with regard to the care of KCN patients.

Responsibilities

• Provides support to assigned Kootenai Care Network clinics/practices performs complex administrative duties including composing correspondence and coordinating resources across multiple departments


• Optimize and train Kootenai Care Network clinic/practice employees and providers on clinical and non-clinical workflows in collaboration and at the direction of leadership


• Build and maintain content and settings in the EHR related to Clinical Content, Revenue Cycle, Ambulatory, Contracting, and other modules, ensuring they align with industry best practices and organizational needs


• In conjunction with team supervisor, develop and maintain KCN support project schedule to ensure that all clinic needs are addressed


• Provide KCN membership clinics with best practice training for operational success


• Assist clinic leadership to help monitor compliance to legal guidelines, internal policies, and quality standards


• Become a SME on KCN best practices and guide individual network clinics on operational procedures and policies for optimal success to new ways of completing tasks


• Play a key role in advising the top line: ensuring elevated delivery of patient flow, paperwork administration, patient communications, and clinic operations


• Devise strategies and plans for network member clinic locations according to KCN standards for excellent patient customer service and practice growth


• Demonstrate a solution-oriented mindset and ability to execute within KCN operational standards in any situation


• Follows up with low-risk patients after hospitalization, ER visits, or appointments with primary care and specialists/providers to enhance patient connections to services


• Regular and predictable attendance is an essential job function


• Competent to meet age specific needs of the unit assigned


• Other duties and responsibilities as assigned

Requirements and Minimum Qualifications

• Minimum 2 years’ experience working in a hospital, medical office, or health insurance setting required


• 1 year of project management and/or direct training experience preferred


• Applicable credentialing/licensing in one of the following required:


• CMA certification by AAMA, NHA or NCCT


• Pharmacy Technician license with the Idaho Board of Pharmacy and CPht


• Third party government program or commercial insurance familiarity, specifically registration and insurance verification preferred


• Proficiency using electronic medical terminology, confidentiality, HIPAA, and electronic health record systems preferred


• Must be able to represent Kootenai Care Network in a positive and collaborative manner externally to relevant community partners and other key stakeholders


• Ability to work independently and manage multiple tasks and projects with sharp attention to detail; a self-motivated and results-driven professional


• Strong communication skills & a team player


• Willingness to be flexible, adjust with evolving priorities, multi-task and troubleshoot problems


• Detail oriented with strong organizational skills


• Exemplifies amazing customer service skills and professionalism

Working Conditions

• Must be able to lift and move up to 10 lbs


• Must be able to maintain a sitting position


• Typical equipment used in a clinical and office job


• Repetitive movements


• Remote eligible

Continue your career with Kootenai Health!

At Kootenai Health, you can continue learning, growing, and advancing. With 397 beds licensed on the main campus, two critical access hospitals, and more than 50 clinics, we offer an almost endless array of meaningful opportunities. Our Internal Recruiters are dedicated to providing personalized service to our team members. They are available to answer internal mobility questions and assist you in navigating options to transition and expand your career and skills.

What to Expect after you transfer:

• If you change your title or department, you will receive a new badge. Badges are printed and available in Security on the Wednesday of the week following your transfer.


• Your benefits may change if your position status (FT, PT, or PRN) has been updated. Please talk with your Recruiter if you have any questions about your status and benefits.


• Those with a primary position as a PRN will receive per diem pay. Per Diem rates are tiered depending on number of years of employment.


• If you are moving into a new role, HR will provide you with a new job description to review and sign. HR will also request documentation for any new requirements for your position, including experience, education, licensure, certification, etc.


• If EPIC training is required for your role and you have not completed the required module for your position, please complete an EPIC Fast Track Attestation at https://kh.org/epicfasttrack


• If an advanced background check with Health and Welfare is required for your role and you have not completed one previously, you will need to complete the process before your transfer date.

Kootenai Health provides exceptional support for extraordinary careers. We value investing in our employees and look forward to supporting you to find a position that best meets your needs, passions, and goals!

Kootenai Health complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, veteran status, or sex. Kootenai Health does not exclude people or treat them differently because of race, color, national origin, age, disability, veteran status, or sex.

A variety of medical, dental, and vision insurance plans are available to both full and part-time employees, with some available at no cost to the employee. In addition, benefit-eligible employees also gain access to the following:

• Tuition assistance and career development programs


• Robust Retirement Plan


• Night, weekend and PRN shift differentials


• Employee referral bonus program