Remote Care Navigator — Health Access & Outreach

UnitedHealth Group; Aurora (CO); Remote; USD 28.000 - 50.000; Vollzeit

Benefits dieser Stelle

Comprehensive benefits

Telecommuter policy

4 weeks training (2 classroom, 2 on‑th

Remote-friendly

Zusammenfassung

UnitedHealth Group seeks a Telephonic Care Navigator to conduct outreach to DSNP/CSNP members, educate them on gaps in care, and connect them with providers and community resources. This remote Colorado role requires strong communication and problem-solving skills, with metrics-driven performance.

You will train for 4 weeks (2 weeks classroom, 2 weeks on-the-job) with hours during Pacific training times, and then work 9:00am–5:30pm local time with occasional overtime.

Qualifikationen

• 1+ years of call center and/or telephonic customer service experience.
• 1+ years of professional office experience using telephone and computer as primary instruments.
• Healthcare/insurance experience and/or social work/community outreach/advocacy experience.
• 1+ years of experience with analyzing and solving customer problems.

Aufgaben

• Completes telephonic outreach to DSNP/CSNP members using multiple outreach modes (auto-dialer, manual, inbound).
• Educates member on gaps in care and helps close gaps, including scheduling provider visits.
• Assists members with social determinants of health and connects to community resources.
• Ensures member has access to PCP and maintains schedule adherence and attendance.
• Outreaches members per program guidelines and meets quality and performance metrics.
• Provides excellent customer service to members and providers.

Kenntnisse

Call center experience

Telephonic customer service

Problem solving

Attention to detail

Ausbildung

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Jobbeschreibung

UnitedHealth Group seeks a Telephonic Care Navigator to conduct outreach to DSNP/CSNP members, educate them on gaps in care, and connect them with providers and community resources. This remote Colorado role requires strong communication and problem-solving skills, with metrics-driven performance.

You will train for 4 weeks (2 weeks classroom, 2 weeks on-the-job) with hours during Pacific training times, and then work 9:00am–5:30pm local time with occasional overtime.