Remote Care Navigator & Case Manager

Ophelia Health, Inc.; New York (NY, DE); Hybrid; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health insurance

PTO starting at 20 days

Work From Home Stipend

401k

Job summary

Ophelia Health, Inc. is seeking a Care Coordination & Navigation Specialist (CCNS) to support a virtual program serving patients across Pennsylvania, New Jersey, New York, and Delaware.

You will engage with patients, build individualized care plans, and document progress in the EMR while coordinating with a clinical team. You will manage a caseload, perform triage, and research resources to resolve barriers.

Qualifications

• 2+ years in care navigation, case management, community health, or patient-facing support in healthcare, preferably virtual or phone.
• Experience with SDOH navigation or delivering patient experience in multi-channel environments.
• Ability to learn community resources in PA, NJ, NY, or DE; strong EMR and tech skills.

Responsibilities

• Serve as first point of contact for inbound patient communication and triage.
• Schedule visits with clinical team and coordinate logistics.
• Maintain and update patient data across systems.
• Troubleshoot technology issues with our platforms.
• Provide empathetic, solution-focused support to patients.

Skills

Care navigation

Case management

EMR

Multi-channel support

Virtual care

Documentation

Education

High school diploma

Social work/public health degree preferred

Tools

EMR systems

Ticketing systems

Care management platforms

Job description

Are you looking for a role in a company that's solving one of the greatest challenges of our lifetime? Ophelia helps people end their opioid use and restore their quality of life with respect for their time and dignity. Our mission is to make evidence-based treatments for opioid use disorder (OUD) accessible to everyone... and we're looking to bring more people onto our team to help us achieve it.

Ophelia is a venture-backed, healthcare startup that helps individuals with OUD by providing FDA-approved medication and clinical care through a telehealth platform. Our approach is discreet, convenient, and affordable. We've been successfully operating in 16 states for five years and we're excited to continue our growth. We are a team of doctors, scientists, startup veterans, and White House advisors, backed by leading technology and healthcare investors working to re-imagine and re-build OUD treatment in America.

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