Remote Care Manager – Patient Support & Insurance Help

IQVIA LLC; Phoenix, Northern (AZ, KY); Hybrid; USD 30,000 - 32,000; Part time

Job summary

IQVIA seeks a Care Manager for a remote Patient Support Call Center role. The position is contract-based with an external agency and may convert to a full-time IQVIA employee.

You will handle eligibility checks, benefit investigations, copay assistance, and prior authorization tasks from a remote setting. Responsibilities include outbound/inbound calls, HIPAA-compliant communications, and collaboration with teams to ensure patient access and adherence support.

Qualifications

• High School Diploma or equivalent required.
• Minimum one year experience in medical billing, reimbursement, insurance verification, or similar.
• Data entry experience, 30+ wpm, with attention to detail.

Responsibilities

• Make outbound calls to obtain eligibility and document information accurately.
• Answer inbound calls and assist with pharmacy-related services.
• Contact insurers for benefit investigations and prior authorizations/appeals.

Skills

Medical billing experience

Data entry

Microsoft Office

Communication skills

Typing 30 wpm

Education

High School Diploma or equivalent

Tools

Microsoft Teams

Word

Excel

Outlook

Soft phone systems

Job description

IQVIA seeks a Care Manager for a remote Patient Support Call Center role. The position is contract-based with an external agency and may convert to a full-time IQVIA employee.

You will handle eligibility checks, benefit investigations, copay assistance, and prior authorization tasks from a remote setting. Responsibilities include outbound/inbound calls, HIPAA-compliant communications, and collaboration with teams to ensure patient access and adherence support.