Care Management Support Coordinator II

Iowa Total Care; Iowa; Remote; USD 25,000 - 33,000; Full time

Job summary

Iowa Total Care is seeking a Care Coordination Support Specialist to work remotely from anywhere in Iowa, with a predictable Monday–Friday 8:00 a.m.–5:00 p.m. schedule. You will serve as a liaison with members, providers and staff to resolve issues and document records per state and regulatory guidelines.

Ideal candidates have 1–2 years of related experience, enjoy connecting with members, and can support care coordination. Medicaid waiver experience is a plus.

Qualifications

• Requires a High School diploma or GED.
• Requires 1–2 years of related experience.
• Medicaid waiver experience is a plus.

Responsibilities

• Provides outreach to members via phone to support care plan steps and education.
• Assists members to connect with health plan and community resources.
• Serves as frontline support for member/provider inquiries.
• Manages onboarding and day-to-day administrative duties including welcome letters and program materials.
• Documents and maintains non-clinical member records per state and regulatory requirements.
• Refers to benefits/resources to address Social Determinants of Health (SDOH) needs.
• Supports compliance with policies and standards.

Skills

Customer service

Communication

Care coordination

Education

High School diploma or GED

Job description

Position Purpose

Supports administrative care management activities including performing outreach, answering inbound calls, and scheduling services. Serves as a point of contact to members, providers, and staff to resolve issues and documents member records in accordance with current state and regulatory guidelines.

Key Details

Work remotely from anywhere in Iowa with a predictable Monday-Fri, 8:00 a.m.-5:00 p.m. schedule. We’re looking for candidates with 1-2+ years of related experience who enjoy connecting with members and supporting care coordination. Medicaid waiver experience is a plus!

Responsibilities

• Provides outreach to members via phone to support with care plan next steps, community or health plan resources, questions or concerns related to scheduling and ongoing education for both the member and provider throughout care/service
• Provides support to members to connect them to other health plan and community resources to ensure they are receiving high-quality customer care/service
• May apply working knowledge of assigned health plan(s) activities and resources
• Serves as the front-line support on various member and/or provider inquiries, requests, or concerns which may include explaining care plan procedures, and protocols
• Supports member onboarding and day-to-day administrative duties including sending out welcome letters, related correspondence, and program educational materials to assist in the facilitation of a successful member/provider relationship
• Documents and maintains non-clinical member records to ensure standards of practice and policies are in accordance with state and regulatory requirements and provide to providers as needed
• Knowledge of existing benefits and resources locally and make referrals to address Social Determinants of Health (SDOH) needs
• Performs other duties as assigned
• Complies with all policies and standards

Education / Experience

Requires a High School diploma or GED.

Requires 1 – 2 years of related experience.

About Centene

At Centene, we connect people to the care they need to live healthier lives — and the work you do here makes that impact real every day. You’ll take on meaningful challenges that directly support individuals, families, and communities, building your skills while making healthcare more accessible and effective. It’s work with a purpose you can see, backed by a team committed to improving lives well beyond the workday.

Benefits

Centene offers a comprehensive benefits package including competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

Diversity & Inclusion

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Fair Chance

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act.