Care Coordinator II

Centene Corp.; Council Bluffs (IA); Hybrid; USD 25,000 - 39,000; Full time

Job summary

Centene Corp. in Council Bluffs, IA is seeking a Care Coordinator II to support care management activities and coordinate care with members, providers, and partners to ensure continuity of care and member satisfaction. The role involves telephonic outreach and field visits within designated Iowa counties, with up to 50% travel.

The schedule runs Monday through Friday, 8 AM–5 PM CT. Fluency in Spanish and English is preferred and prior case management experience is a plus.

Qualifications

• Requires a High School diploma or GED.
• 1–2 years of related experience preferred.
• Fluency in Spanish and English preferred.

Responsibilities

• Outreach to members by phone or home visits to discuss care/service plans and next steps.
• Coordinate care activities with providers, community partners, and caregivers to ensure continuity of care.
• Respond to member and provider inquiries related to care plans and services.
• Document member needs, care plans, and service entries in compliance with policies and regulations.
• Support service assessments/screenings and education on benefits and resources.

Skills

Case management

Bilingual: Spanish/English

Education

High School diploma or GED

Job description

## Care Coordinator IIApply: Council Bluffs-Iowa(51501): Full time: Posted Today: 1649675**Position Purpose:** Supports care management activities and the teams assigned to members to ensure services are delivered by the healthcare providers and partners and continuity of care/member satisfaction is achieved. Interacts with members by performing member outreach telephonically or through home-visits and documents the plan for care/services of activities. **Key Details:** This hybrid-remote role involves telephonic outreaches and field visits to homes, shelter, hospitals, and substance use facilities generally within these Iowa Counties - Monona, Harrison, Shelby, Audubon, Pottawattamie, Cass, Mills, Montgomery, Adams, Fremont, Page and Taylor. The travel is up to 50% within the coverage area. **Preference will be given to applicants who (1) reside in either Pottawattamie (ideally), Cass, Harrison, or Mills County.** (2) Fluency in Spanish and English and experience in case management, managed care is a plus. The schedule is Monday through Friday, 8-5 PM CT. * Provides outreach to members via phone or home visits to engage members and discuss care plan/service plan including next steps, resources, questions or concerns related to recommended care, and ongoing education for the member throughout care/service, as appropriate* Coordinates care activities based on the care plan/service plan and works with healthcare and community providers and partners, and members/caregivers to accommodate changes or progress, as needed* Serves as support on various member and/or provider inquiries, requests, or concerns related to care plan/service plan* Communicates with care managers, practitioners, and others as needed to facilitate member services and to ensure continuity of care/service* May support performing service assessments/screenings for members and documenting the member’s care needs* Supports documenting and maintaining member records in accordance with state and regulatory requirements and distribution to providers as needed* Follows standards of practice and policies compliant with contractual requirements and regulatory guidelines and standards* Ability to identify needs and make referrals to Care Manager, community based organizations, and Disease Manager* Provide education on benefits and resources available* Performs other duties as assigned.* Complies with all policies and standards. **Education/Experience:** Requires a High School diploma or GED. Requires 1 – 2 years of related experiencePay Range: $17.84 - $28.02 per hour