Remote Care Coordinator (Non-Clinical) – PST Hours

Acentra; Northern (KY); Hybrid; USD 32,000 - 40,000; Full time

Job summary

Acentra Health seeks a Care Coordinator to join our growing team. The Care Coordinator supports clients by identifying and coordinating service delivery by qualified FFS providers.

This role addresses care coordination, education, and resource navigation without engaging in clinical evaluation, diagnosis, or treatment. This is a fully remote position supporting Pacific Time Zone hours, with scheduling between 8:00 AM and 8:00 PM, Monday through Saturday.

Qualifications

• Associate degree or 8 years of directly relevant experience.
• 2+ years of experience in social work, care coordination, or community outreach.
• Understanding of local, state, and Medicaid/Medi-Cal services.
• Experience working in a high-volume inbound and outbound call environment.
• Commitment to client confidentiality and ethical practice.

Responsibilities

• Conduct non-clinical assessments of client needs and provider preferences.
• Develop and maintain documentation provider referrals, coordination, and follow-up appointments.
• Coordinate services such as transportation and social support resources when needed
• Collaborate with provider engagement specialists and internal and external agencies to facilitate referrals and service access.
• Document interactions and progress accurately in electronic databases, in compliance with privacy and policy standards.
• Identify gaps in provider or service delivery and assist clients in overcoming access barriers.
• Educate clients and families on available services and empower them to self‑navigate systems.
• Provide culturally sensitive services and demonstrate awareness of community‑specific challenges.
• Maintain regular communication with assigned clients and appropriate interdisciplinary staff.
• Participate in quality improvement initiatives and team meetings.
• Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules.

Skills

Call center experience

Ethical practice

Bilingual readiness

Cultural sensitivity

Education

Associate Degree in related health field

8 years of experience in lieu of degree

Tools

Microsoft Office

Case management software

Job description

Acentra Health seeks a Care Coordinator to join our growing team. The Care Coordinator supports clients by identifying and coordinating service delivery by qualified FFS providers.

This role addresses care coordination, education, and resource navigation without engaging in clinical evaluation, diagnosis, or treatment. This is a fully remote position supporting Pacific Time Zone hours, with scheduling between 8:00 AM and 8:00 PM, Monday through Saturday.