Care Coordinator

Acentra; Northern (KY); Hybrid; USD 32,000 - 40,000; Full time

Job summary

Acentra Health seeks a Care Coordinator to join our growing team. The Care Coordinator supports clients by identifying and coordinating service delivery by qualified FFS providers.

This role addresses care coordination, education, and resource navigation without engaging in clinical evaluation, diagnosis, or treatment. This is a fully remote position supporting Pacific Time Zone hours, with scheduling between 8:00 AM and 8:00 PM, Monday through Saturday.

Qualifications

• Associate degree or 8 years of directly relevant experience.
• 2+ years of experience in social work, care coordination, or community outreach.
• Understanding of local, state, and Medicaid/Medi-Cal services.
• Experience working in a high-volume inbound and outbound call environment.
• Commitment to client confidentiality and ethical practice.

Responsibilities

• Conduct non-clinical assessments of client needs and provider preferences.
• Develop and maintain documentation provider referrals, coordination, and follow-up appointments.
• Coordinate services such as transportation and social support resources when needed
• Collaborate with provider engagement specialists and internal and external agencies to facilitate referrals and service access.
• Document interactions and progress accurately in electronic databases, in compliance with privacy and policy standards.
• Identify gaps in provider or service delivery and assist clients in overcoming access barriers.
• Educate clients and families on available services and empower them to self‑navigate systems.
• Provide culturally sensitive services and demonstrate awareness of community‑specific challenges.
• Maintain regular communication with assigned clients and appropriate interdisciplinary staff.
• Participate in quality improvement initiatives and team meetings.
• Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules.

Skills

Call center experience

Ethical practice

Bilingual readiness

Cultural sensitivity

Education

Associate Degree in related health field

8 years of experience in lieu of degree

Tools

Microsoft Office

Case management software

Job description

Company Overview

Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem-solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes – making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.

At Acentra Health, we embrace emerging technologies, including artificial intelligence and advanced analytics that can be utilized to improve processes, enhance decision-making, and drive better health outcomes. We value professionals who are curious about new technologies and motivated to use innovative tools to increase efficiency, quality, and impact in their roles.

Job Summary and Responsibilities

Acentra seeks a Care Coordinator to join our growing team.

Job Summary:

The Care Coordinator supports clients by identifying and coordinating service delivery by qualified FFS providers. This role will assist members who are experiencing transition(s) of care, matching and coordinating initial appointments, arranging transportation where needed and assists in coordinating follow-up visits. This role address care coordination, education, and resource navigation without engaging in clinical evaluation, diagnosis, or treatment. The goal is to promote health and well‑being through system navigation and barrier reduction, ensuring effective member and provider connection and continuity of care.

***This is a fully remote position supporting Pacific Time Zone (PST) hours, with scheduling between 8:00 AM and 8:00 PM, Monday through Saturday. Bilingual candidates are preferred, including Spanish, Chinese, Russian, Farsi, and other languages***

Job Responsibilities:

• Conduct non-clinical assessments of client needs and provider preferences.
• Develop and maintain documentation provider referrals, coordination, and follow-up appointments.
• Coordinate services such as transportation and social support resources when needed
• Collaborate with provider engagement specialists and internal and external agencies to facilitate referrals and service access.
• Document interactions and progress accurately in electronic databases, in compliance with privacy and policy standards.
• Identify gaps in provider or service delivery and assist clients in overcoming access barriers.
• Educate clients and families on available services and empower them to self‑navigate systems.
• Provide culturally sensitive services and demonstrate awareness of community‑specific challenges.
• Maintain regular communication with assigned clients and appropriate interdisciplinary staff.
• Participate in quality improvement initiatives and team meetings.
• Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules.

The list of accountabilities is not intended to be all-inclusive and may be expanded to include other education- and experience-related duties that management may deem necessary from time to time.

Qualifications

Required Qualifications

• Associate Degree in a related human services or health field OR will consider years of experience in lieu of a degree (total of 8 years).
• A minimum of 2+ years of experience in social work, care coordination, or community outreach.
• Understanding of local, state, and Medicaid/Medi‑Cal services.
• Experience working in a high-volume inbound and outbound call environment.
• Commitment to client confidentiality and ethical practice.

Preferred Qualifications

• Case Management Certification (e.g., CCM, C-SWCM).
• Bilingual candidates - including Spanish, Chinese, Russian, Farsi, and other languages.
• Experience working with Medicaid, Medicare, or commercial health plans.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office applications and case management software.
• Ability to work independently and collaboratively within interdisciplinary teams.
• Strong organizational and time management skills.
• High level of cultural competence and respect for diversity.
• Ability to manage multiple priorities and meet deadline.

Why us?

We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes.

Benefits

Benefits are a key component of your rewards package. Our benefits are designed to provide you with additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.

Experience in Lieu of Degree

For non-clinical roles, or when not required by the contract specifically, the Company acknowledges that practical, hands‑on experience can provide skills and competencies equivalent to formal education. As such, in cases where a Bachelor’s degree may be required, the Company will accept a minimum of six (6) years of directly relevant professional experience in lieu of a degree. In instances where the candidate has an Associate’s degree, the Company will accept a minimum of three (3) years of directly relevant professional experience in lieu of the Bachelor’s degree.

Thank You!

We know your time is valuable and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may be of interest. Best of luck in your search!

We are committed to providing a secure and positive hiring experience. Depending on the role, interviews may be conducted virtually, in person, or through a combination of both. As part of our recruitment process, candidates may be asked to participate in identity verification measures to help ensure the integrity of the hiring process.

Compensation

The pay range for this position is listed below.

“Based on our compensation philosophy, an applicant’s position placement in the pay range will depend on various considerations, such as years of applicable experience and skill level.”

Pay Range

USD $23.50 - USD $29.38 /Hr.

EEO AA M/F/Vet/Disability

Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, status as a protected veteran or any other status protected by applicable Federal, State or Local law.