Remote Care Coordinator II - Medicaid & Care Mgmt

Randstad USA; Milwaukee (WI); Remote; USD 29,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

401K plan

Work from home

Job summary

Randstad USA is seeking a Care Coordinator for a work-from-home role supporting Medicaid members with health assessments and care coordination. Expect 50–70 outbound calls daily during standard business hours, plus handling inquiries and documentation from a home office.

The role requires 2+ years in managed care or medical office settings, proficiency with Microsoft Office, and excellent multitasking in a fast-paced call center environment.

Qualifications

• High School Diploma or GED required; Bachelor's degree preferred.
• 2–3 years of experience in managed care or high-volume call centers or medical office settings.
• Hands-on experience working directly with patients, healthcare providers, or Medicaid programs.

Responsibilities

• Conduct telephonic outreach to Medicaid members to complete Health Needs Assessments, coordinate care services, and achieve quality engagement goals.
• Conduct 50–70 outbound calls daily to complete member Health Needs Assessments.
• Answer incoming member inquiries regarding care management and healthcare services.
• Document outreach results, assessments, and call records accurately in system databases.
• Meet monthly performance targets, including 90%+ call and assessment audit scores.

Skills

Customer service

Call center experience

Multitasking

Education

High School Diploma or GED

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Randstad USA is seeking a Care Coordinator for a work-from-home role supporting Medicaid members with health assessments and care coordination. Expect 50–70 outbound calls daily during standard business hours, plus handling inquiries and documentation from a home office.

The role requires 2+ years in managed care or medical office settings, proficiency with Microsoft Office, and excellent multitasking in a fast-paced call center environment.