Remote Member Care Coordinator

UnitedHealth Group; Roanoke (VA); Remote; USD 22,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan

Dental & Vision

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Referral Bonus Program

Job summary

UnitedHealth Group is hiring for a telecommute-friendly role in Virginia to support Medicaid members. You will conduct initial health screenings, identify needs, explain benefits, and link members with providers and community resources. A designated quiet home workspace and PHI security are required.

The position emphasizes member engagement, documentation in systems, and collaboration with care teams, with remote work flexibility for Virginia residents.

Qualifications

• Virginia residency required.
• 2+ years Medicaid program experience.
• 1+ year telephonic interactions with members or patients.
• Proficiency in Word, Excel and Outlook for docs, edits and calendar management.
• Home workspace with PHI security.

Responsibilities

• Conduct outreach to newly enrolled members for initial health screening.
• Identify medical, behavioral, functional and social needs.
• Document screening results in required systems.
• Explain benefits, services, and access to care.
• Connect members to providers and community resources.
• Communicate clearly and arrange interpreters as needed.
• Collaborate with care managers and providers.
• Warm transfer to care teams when needed.
• Maintain knowledge of community cultures and values.
• Follow HIPAA and privacy requirements.

Skills

Medicaid experience

Telephonic interactions

Education

High School Diploma / GED

Tools

MS Word

Excel

Outlook

Job description

UnitedHealth Group is hiring for a telecommute-friendly role in Virginia to support Medicaid members. You will conduct initial health screenings, identify needs, explain benefits, and link members with providers and community resources. A designated quiet home workspace and PHI security are required.

The position emphasizes member engagement, documentation in systems, and collaboration with care teams, with remote work flexibility for Virginia residents.