Remote Care Coordinator for CNS Therapy Access & Adherence

Praxis Precision Medicines, Inc.; Boston (MA); On-site; USD 86,000 - 106,000; Full time

Benefits offered by this job

Discretionary quarterly bonus

Flexible wellness benefit

401(k) matching up to 6%

Long-term stock incentives

PTO and paid holidays

Company-wide shutdowns

Job summary

Praxis Precision Medicines is seeking a Care Coordinator to serve as the single point of contact for patients, caregivers and providers, guiding the full patient journey from enrollment through adherence. You will manage caseloads with autonomy, resolve access barriers, and ensure timely task completion across PSP systems.

In this role you will collaborate with specialty pharmacies, reimbursement partners, and field teams; you will document interactions in Salesforce, educate patients on

Qualifications

• Bachelor’s degree and minimum 5 years of case management experience within or supporting pharmaceutical patient support programs.
• Complete working knowledge of pharmacy benefit structures, prior authorization workflows, appeals processes, specialty pharmacy operations, and patient assistance program design.
• Experience working with caregivers and families navigating treatment on behalf of patients.
• Hands-on experience collaborating with field-based teams (e.g., clinical educators, reimbursement managers) and specialty pharmacies.
• Proficiency with Salesforce and patient support program platforms (case management, benefits verification, adherence tracking tools).
• Experience utilizing business rules for free goods programs and Patient Assistance Program (PAP) eligibility.
• Nurse, Medical Assistant, Social Worker or senior reimbursement specialist experience preferred.
• Experience supporting CNS therapies is strongly preferred.

Responsibilities

• Operate with autonomy on day-to-day case decisions on caseload, with leadership review reserved for critical inflection points.
• Able to independently manage difficult caregiver conversations and non-routine access situations; share case learnings to strengthen team capability.
• Own the end-to-end journey from enrollment through adherence, ensuring a seamless and high-touch experience for caregivers and providers.
• Serve as the primary point of contact for caregivers, patients, and healthcare providers delivering clear, timely, and empathetic communication.
• Communicate benefit investigation results and provide education on financial assistance programs.
• Coordinate benefits investigation, prior authorizations, and financial assistance in partnership with internal and external stakeholders.
• Build and maintain working relationships with senior internal and external partners; adapt communication style to different stakeholder audiences.
• Partner with dispensing specialty pharmacies to coordinate therapy initiation, shipment, and ongoing adherence support.
• Identify and resolve barriers to therapy access and adherence with urgency and persistence.
• Proactively monitor engagement and adherence signals, intervening early when risk emerges.
• Document all interactions accurately within Salesforce and other PSP systems, ensuring compliance and data integrity.
• Identify patterns across cases and advance recommendations to Patient Services leadership for SOP, training, or system enhancements.
• Reporting adverse drug events when communicated by patient/caregivers in accordance with pharmaceutical requirements.

Skills

Case management

Pharmacy benefits knowledge

Prior authorizations

Appeals processes

Specialty pharmacy operations

PAP eligibility

Care coordination

Education

Bachelor’s degree

Tools

Salesforce

PSP platforms

Job description

Praxis Precision Medicines is seeking a Care Coordinator to serve as the single point of contact for patients, caregivers and providers, guiding the full patient journey from enrollment through adherence. You will manage caseloads with autonomy, resolve access barriers, and ensure timely task completion across PSP systems.

In this role you will collaborate with specialty pharmacies, reimbursement partners, and field teams; you will document interactions in Salesforce, educate patients on